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The benefits of e-business performance measurement systems

  • 1st Edition - July 8, 2008
  • Authors: Matthew Hinton, David Barnes
  • Language: English
  • eBook ISBN:
    9 7 8 - 0 - 0 8 - 0 8 8 8 0 5 - 7

To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals… Read more

The benefits of e-business performance measurement systems

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To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment.