Ten Steps to Maturity in Knowledge Management

Lessons in Economy


  • J. K. Suresh, Infosys Technologies Limited
  • Kavi Mahesh, EasySoftech, India

Presents a comprehensive set of lessons for the KM practitioner, covering all phases of planning, design, implementation and assessment of knowledge management. A central theme of the book is that for the success of KM in an organization, it is critical to ensure that investments and changes are made with sensibility and economy in each phase of the KM solution. The book explains the reasoning behind each of the lessons, illustrates it with scenarios extracted from real-world KM implementations, and provides guidelines for practitioners to implement the lesson in their own organization.
View full description


Knowledge management practitioners and decision makers in medium and large companies, governments and other organizations


Book information

  • Published: January 2006
  • Imprint: Chandos Publishing
  • ISBN: 978-1-84334-165-9

Table of Contents

Part 1 Introduction: Knowledge management in practice: an introduction; The basic lesson - economy in knowledge management. Part 2 Strategy: Lesson 1: Economy of plan - adopt an evolutionary strategy; Lesson 2: Economy of change - be non-intrusive; Lesson 3: Economy of control - disempower the KM team. Part 3 Design: Lesson 4: Economy of scope - understand the knowledge dynamics of your organization; Lesson 5: Economy of effort - decentralize KM; Lesson 6: Economy in deployment - design an enterprise KM architecture. Part 4 Practice: Lesson 7: Economy in assessment - nurture a self-assessing quality system; Lesson 8: Economy in promotion - motivate through recognition; Lesson 9: Economy in evolution - measure from the start. Part 5 Future: Lesson 10: Look beyond KM; The final lesson: make KM a way of life.