Security Supervision and Management

IntroductionTable of ContentsWriter's Gallery-profiles of the contributorsDedication to IFPO Founder Ron Minion, MS, CPP, CPOForward by Louis Tyska, CPP-former ASIS International President and Lawrence J. Fennelly, CPO-author of 24 textbooks. The forward discusses Supervision, Management, Professional Development and New Supervisors/Managers.AcknowledgementsIntroduction-a discussion of the history of the text and the Security Supervision and Management Program.Protection Officer Code of Ethics-a discussion of the IFPO Code of EthicsUnit I Security and Asset Protection PrinciplesUnit I-1 Evolving a Discipline of SecurityUnit I-2 The Future of SecurityUnit I-2 Appendix: The Future of Security TrainingUnit I-3 Key Terms and ConceptsUnit I-4 Explaining Crime: Contemporary Criminological TheoryUnit II Human Rescource ManagementUnit II-1 Recruitment and Retention of Security Personnel: Understanding and Meeting the ChallengeUnit II-2 Security Personnel SelectionUnit II-3 Supervisory Characteristics and ExpectationsUnit II-4 Evaluation of Uniformed Protection OfficersUnit II-5 Employee Motivation Theory and ApplicationUnit II-6 Employee Discipline: Policy and PracticeUnit II-7 Human ReliabilityUnit III SupervisionUnit III-1 Personnel DeploymentUnit III-2 Dealing with Difficult EmployeesUnit III-3 The Supervisor's Role in Handling Complaints and GrievancesUnit III-4 Unethical Acts by Security OfficersUnit III-5 Interpersonal CommunicationsUnit IV Training and DevelopmentUnit IV-1 Training: Strategies, Tactics, and Challenges for Protection ManagersUnit IV-2 Orientation for Security OfficersUnit IV-3 Staff Training and DevelopmentUnit IV-4 Curriculum designUnit IV-5 Professional Certifications: Milestones of ProfessionalismUnit V Management and LeadershipUnit V-1 Evolution of ManagementUnit V-2 Time and Stress ManagementUnit V-3 Project Management: An OverviewUnit V-4 Company Policy and Procedures: The Security Supervisor's PrimerUnit V-5 Total Quality ManagementUnit V-6 Leadership for Protection ProfessionalsUnit VI Risk Management and Emergency ManagementUnit VI-1 Risk ManagementUnit VI-2 Why Accidents Happen: The Theories of CausationUnit VI-3 The Supervisor's Role in SafetyUnit VI-4 Workplace ViolenceUnit VI-5 Critical Incident Management in the Post-9/11 EraUnit VI-6 Supervising During EmergenciesUnit VI-7 Supervising During Special EventsUnit VI-8 Security and Medical ResponseUnit VI-9 Outsourcing in SecurityUnit VI-10 Internal LossUnit VII Physical Security and TechnologyUnit VII-1 Security Systems Design and EvaluationUnit VII-2 Statistical AnalysisUnit VII-3 Security TechnologiesUnit VII-4 High-Technology TheftUnit VII-5 Designing Operations Control CentersUnit VIII InvestigationUnit VIII-1 Managing InvestigationsUnit VIII-2 Developing Report Writing Ability in SubordinatesUnit VIII-3 Testifying in CourtUnit IX Customer, Client and Community RelationsUnit IX-1 Customer Service and the Protection Officer: Guidelines to Achieving ExcellenceUnit IX-2 The Supervisor's Role in Improving Customer ServiceUnit IX-3 Tenant RelationsUnit IX-4 Uniforms and Image Projection for Protection ForcesUnit IX-5 The Relationship Between Marketing and the Security FunctionUnit IX-6 Crime Prevention and Community Relations StrategiesUnit IX-7 Public-Private Sector Liaison ProgramsUnit X Legal AspectsUnit X-1 Legal Aspects of SecurityUnit X-2 Managing/Supervising to Reduce LiabilityUnit X-3 Sexual HarassmentQuizzes at the end of each chapter allow for self testing or enhanced classroom work