Security Supervision and Management book cover

Security Supervision and Management

The Theory and Practice of Asset Protection

The International Foundation for Protection Officers (IFPO) has for many years provided materials to support its certification programs. The current edition of this book is being used as the core text for the Security Supervision and Management Training/Certified in Security Supervision and Management (CSSM) Program at IFPO. The CSSM was designed in 1988 to meet the needs of the security supervisor or senior protection officer. The book has enjoyed tremendous acceptance and success in the past, and the changes in this third edition, vetted by IFPO, make it still more current and relevant. Updates include 14 new chapters, 3 completely revised chapters, "Student Performance Objectives" in each chapter, and added information on related resources (both print and online).

Paperback, 584 Pages

Published: November 2007

Imprint: Butterworth Heinemann

ISBN: 978-0-7506-8436-1

Contents

  • IntroductionTable of ContentsWriter's Gallery-profiles of the contributorsDedication to IFPO Founder Ron Minion, MS, CPP, CPOForward by Louis Tyska, CPP-former ASIS International President and Lawrence J. Fennelly, CPO-author of 24 textbooks. The forward discusses Supervision, Management, Professional Development and New Supervisors/Managers.AcknowledgementsIntroduction-a discussion of the history of the text and the Security Supervision and Management Program.Protection Officer Code of Ethics-a discussion of the IFPO Code of EthicsUnit I Security and Asset Protection PrinciplesUnit I-1 Evolving a Discipline of SecurityUnit I-2 The Future of SecurityUnit I-2 Appendix: The Future of Security TrainingUnit I-3 Key Terms and ConceptsUnit I-4 Explaining Crime: Contemporary Criminological TheoryUnit II Human Rescource ManagementUnit II-1 Recruitment and Retention of Security Personnel: Understanding and Meeting the ChallengeUnit II-2 Security Personnel SelectionUnit II-3 Supervisory Characteristics and ExpectationsUnit II-4 Evaluation of Uniformed Protection OfficersUnit II-5 Employee Motivation Theory and ApplicationUnit II-6 Employee Discipline: Policy and PracticeUnit II-7 Human ReliabilityUnit III SupervisionUnit III-1 Personnel DeploymentUnit III-2 Dealing with Difficult EmployeesUnit III-3 The Supervisor's Role in Handling Complaints and GrievancesUnit III-4 Unethical Acts by Security OfficersUnit III-5 Interpersonal CommunicationsUnit IV Training and DevelopmentUnit IV-1 Training: Strategies, Tactics, and Challenges for Protection ManagersUnit IV-2 Orientation for Security OfficersUnit IV-3 Staff Training and DevelopmentUnit IV-4 Curriculum designUnit IV-5 Professional Certifications: Milestones of ProfessionalismUnit V Management and LeadershipUnit V-1 Evolution of ManagementUnit V-2 Time and Stress ManagementUnit V-3 Project Management: An OverviewUnit V-4 Company Policy and Procedures: The Security Supervisor's PrimerUnit V-5 Total Quality ManagementUnit V-6 Leadership for Protection ProfessionalsUnit VI Risk Management and Emergency ManagementUnit VI-1 Risk ManagementUnit VI-2 Why Accidents Happen: The Theories of CausationUnit VI-3 The Supervisor's Role in SafetyUnit VI-4 Workplace ViolenceUnit VI-5 Critical Incident Management in the Post-9/11 EraUnit VI-6 Supervising During EmergenciesUnit VI-7 Supervising During Special EventsUnit VI-8 Security and Medical ResponseUnit VI-9 Outsourcing in SecurityUnit VI-10 Internal LossUnit VII Physical Security and TechnologyUnit VII-1 Security Systems Design and EvaluationUnit VII-2 Statistical AnalysisUnit VII-3 Security TechnologiesUnit VII-4 High-Technology TheftUnit VII-5 Designing Operations Control CentersUnit VIII InvestigationUnit VIII-1 Managing InvestigationsUnit VIII-2 Developing Report Writing Ability in SubordinatesUnit VIII-3 Testifying in CourtUnit IX Customer, Client and Community RelationsUnit IX-1 Customer Service and the Protection Officer: Guidelines to Achieving ExcellenceUnit IX-2 The Supervisor's Role in Improving Customer ServiceUnit IX-3 Tenant RelationsUnit IX-4 Uniforms and Image Projection for Protection ForcesUnit IX-5 The Relationship Between Marketing and the Security FunctionUnit IX-6 Crime Prevention and Community Relations StrategiesUnit IX-7 Public-Private Sector Liaison ProgramsUnit X Legal AspectsUnit X-1 Legal Aspects of SecurityUnit X-2 Managing/Supervising to Reduce LiabilityUnit X-3 Sexual HarassmentQuizzes at the end of each chapter allow for self testing or enhanced classroom work

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