Managing a Veterinary Practice


  • Caroline Jevring-Back, BVetMeds, MRCVS, Nordic Veterinary Affairs Manager, Hill's Pet Nutrition, Glostrup, Denmark
  • Erik Back, MSc, Frodo Consulting, Saltsjo-Duvnas, Sweden

This internationally appealing edition has been largely rewritten and contains new, updated information on leadership, the role of a manager, basic financial management, marketing, communication within the practice, and how to achieve good client compliance, as well as much sound practical advice from the author. Aimed at practice owners and managers, and those with a vested interest in understanding business management in veterinary practice, the book explains the core principles involved in running a business. ‘Big Business' concepts are explained in practical and applied terms to fulfil small business needs using examples from a wide variety of sources, including internationally recognized business management experts such as Peter Drucker, David Maister, Stephen Covey and Michael Gerber.
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All veterinary practitioners: those working in small animal – as well as large animal practices
Practice Managers


Book information

  • Published: November 2006
  • Imprint: SAUNDERS
  • ISBN: 978-0-7020-2820-5

Table of Contents

1. Leading change

2. Creating a successful business

3. Managing the economy in your vet clinic

4. What leaders really do

5. What does a practice manager do?

6. Effective communication: the vital link

7. Understanding your staff – what makes people tick

8. Developing your practice team

9. Marketing your practice

10. Professional retailing in practice

11. Understanding your clients

12. Achieving excellence in client service

13. Compliance: the art of making effective recommendations

14. Role of wellness healthcare in veterinary practice

15. The future of veterinary business

Appendix 1 Telephone skills

Appendix 2 Planning and managing effective team meetings

Appendix 3 External lecturing

Appendix 4 Process mapping and quality control

Appendix 5 Setting fees in practice

Appendix 6 Practice promotional literature

Appendix 7 Conducting market surveys