Managing a Veterinary Practice book cover

Managing a Veterinary Practice

This internationally appealing edition has been largely rewritten and contains new, updated information on leadership, the role of a manager, basic financial management, marketing, communication within the practice, and how to achieve good client compliance, as well as much sound practical advice from the author. Aimed at practice owners and managers, and those with a vested interest in understanding business management in veterinary practice, the book explains the core principles involved in running a business. ‘Big Business' concepts are explained in practical and applied terms to fulfil small business needs using examples from a wide variety of sources, including internationally recognized business management experts such as Peter Drucker, David Maister, Stephen Covey and Michael Gerber.

Audience
All veterinary practitioners: those working in small animal – as well as large animal practices
Practice Managers

Paperback, 370 Pages

Published: November 2006

Imprint: Saunders

ISBN: 978-0-7020-2820-5

Contents

  • 1. Leading change

    2. Creating a successful business

    3. Managing the economy in your vet clinic

    4. What leaders really do

    5. What does a practice manager do?

    6. Effective communication: the vital link

    7. Understanding your staff – what makes people tick

    8. Developing your practice team

    9. Marketing your practice

    10. Professional retailing in practice

    11. Understanding your clients

    12. Achieving excellence in client service

    13. Compliance: the art of making effective recommendations

    14. Role of wellness healthcare in veterinary practice

    15. The future of veterinary business

    Appendix 1 Telephone skills

    Appendix 2 Planning and managing effective team meetings

    Appendix 3 External lecturing

    Appendix 4 Process mapping and quality control

    Appendix 5 Setting fees in practice

    Appendix 6 Practice promotional literature

    Appendix 7 Conducting market surveys

    Index

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