Crew Resource Management

Edited by

  • Earl Wiener, University of Miami, Coral Gables, Florida, U.S.A.
  • Barbara Kanki, NASA, Ames Research Center, Moffett Field, California, USA
  • Robert Helmreich, Dept. of Psychology and Human Factors, Universtiy of Texas, Austin TX, USA

Crew (or Cockpit) Resource Management training originated from a NASA workshop in 1979 that focused on improving air safety. The NASA research at that time found the primary cause of the majority of aviation accidents to be human error, and further showed the main problems to be failures of interpersonal communication, leadership, and decision making in the cockpit. By the time of publication of our first editon of CRM, was celebrated as the convergence of a concept, an attitude and a very practical approach to pilot training. Equally important was the convergence and enthusiastic support of the research community, aviation regulators, transport operators and the pilot unions. CRM was maturing, implementing and developing all at the same time. Cockpit Resource Management (CRM) has gained increased attention from the airline industry in recent years due to the growing number of accidents and near misses in airline traffic. This book, authored by the first generation of CRM experts, is the first comprehensive work on CRM. Cockpit Resource Management is a far-reaching discussion of crew coordination, communication, and resources from both within and without the cockpit. A valuable resource for commercialand military airline training curriculum, the book is also a valuable reference for business professionals who are interested in effective communication among interactive personnel.Fifteen years later, CRM concepts have endured by not only integrating themselves into the fabric of training, but also expanding the team concept, evolving into new applications, and possibly most important to the original operators, inspiring development and integration of CRM into safety and quality assurance goals at the corporate level. A variety of CRM models have been successfully adapted to different types of industries and organizations, all based on the same basic concepts and principles. It has been adopted by the fire service to help improve situational awareness on the fireground. The new edition of Crew Resource Management continues to focus on CRM in the cockpit, but also emphasizes that the concepts and training applications provide generic guidance and lessons learned for a wide variety of 'crews' in the aviation system as well as in the complex and high-risk operations of many non-aviation settings.Long considered the ?bible? in this field, much of the basic style and structure of CRM 1e will be retained in the new edition. Textbooks are often heavily supplemented with or replaced entirely by course packs in advanced courses in the aviation field, as it is essential to provide students with cutting edge information from academic researchers, government agencies (FAA), pilot associations, and technology (Boeing, ALION). Our edited textbook will offer ideal coverage with first hand information from each of these perspectives. Case examples, which are particularly important given the dangers inherent in real world aviation scenarios, are liberally supplied. An image collection and testbank will be offered, making us the only text on the market with ancillary supportMaterial from the first edition remains relevant today and will be fully updated, often by new authors now at the fore of the field. New material - to the tune of an additional 50% - will focuses on the challenges facing aviation specialists today. New topics will include: international and cultural aspects of CRM, design and implementation of Line-Oriented Flight Training (LOFT), airline applications beyond the cockpit, spaceflight resource management, non-aviation applications, AQP, LOSA and special issues pertaining to low-cost airline carriers.The second edition editors offer essential breath of experience in aviation human factors from multiple perspectives (academia, government, and private enterprise) and the proposed contributors have all been chosen as experts in their fields who represent the diversity of the research of activities and organisational experience of CRM.
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Primary:Graduate students in aviation training, aviation psychology and human factors courses; aviation professionals in government, private, commercial and military settings (flight training, CRM facilitators, selection and recruitment specialists, instructor pilots, accident investigators, safety pilots, ATC personnel, aircraft engineers); aviation researchers.Secondary:Reference librarians at schools with human factors or aviation/aeronautical programs; trainers, managers and safety/quality personnel in other high-risk industries (emergency medicine, fire-fighters).


Book information

  • Published: February 2010
  • ISBN: 978-0-12-374946-8

Table of Contents

John K. Lauber

Barbara G. Kanki, Robert L. Helmreich and Joey Anca

Part I: The Nature of CRM
1. Why CRM? Empirical and Theoretical Bases of Human Factors - Robert L. Helmreich
2. Teamwork and Organizational Factors - Frank J. Tullo
3. Crews: Their Formation and their Leadership - Robert C. Ginnett
4. Communication - Barbara G. Kanki
5. Decision Making - Judith Orasanu
6. CRM (Non-Technical) Skills - Applications

Part II: CRM Training Applications
7. The Design, Delivery and Evaluation of Crew Resource Management Training - Eduardo Salas, Marissa L. Suffler and Luiz F. Xavier
8. Line Oriented Flight Training (LOFT): The intersection of technical and human factor Crew Resource Management (CRM) team skills - William R. Hamman
9. Line Operational Simulation Development Tools - Florian Jentsch and Mike Curtis
10. Crew Resource Management (CRM) and Line Operations Safety Audit (LOSA) - Bruce A. Tesmer
11. CRM: Spaceflight Resource Management - David C. Rogers
12. The Migration of Crew Resource Management Training - Brent Hayward and Andrew R. Lowe

Part III: CRM Perspectives
13. Regulatory Perspective - Kathy H. Abbott
14. Regulatory Perspective II - Doug Farrow
15. Integrating CRM into an Airline’s Culture: The Air Canada Process - Norman Dowd
16. The Accident Investigator’s Perspective - Katherine A. Lemos
17. The Airelines Perspective: Effectively Applying Crew Resource Management Principles in Today’s Aviation Environment -
Don Gunther
18. Airline Perspective: Non US - Joey Anca
19. The Military Perspective - Paul O’Connor, Robert G. Hahn and Robert Nullmeyer

Part IV: Conclusions
20. Airline Pilot Training Today and Tomorrow - Linda M. Orlady
21. The Future of CRM - Barbara G. Kanki, Robert L. Helmreich and Joey Anca