Credible Checklists and Quality Questionnaires book cover

Credible Checklists and Quality Questionnaires

A User-Centered Design Method

Credible Checklists and Quality Questionnaires starts off with an examination of the critical but commonly overlooked checklist method.

In the second chapter, questionnaires and surveys are discussed. Asking questions sounds simple, but the hard truth is that asking questions (and designing questionnaires) is a difficult task. This chapter discusses being mindful of the choice of words, order of questions and how early questions influence later questions, answer scales and how they impact the user response, questionnaire design, and much more.

The final chapter provides examples of some common questionnaires (both free and fee-based) for assessing the usability of products.

After reading this book, readers will be able to use these user design tools with greater confidence and certainty.


interaction designers, usability professionals, user experience professionals, usability engineers, as well as human factors engineers and information architects

Paperback, 102 Pages

Published: August 2013

Imprint: Morgan Kaufmann

ISBN: 978-0-12-410392-4


  • Chapter 1: Checklists

    Overview of Checklists

    When Should You Use Checklists?

    Procedures and Practical Advice on Checklists

    Variations and Extensions to Checklists

    Major Issues in the Use of Checklists

    Data Analysis

    What Do You Need for Checklists?

    Recommending Readings


    Chapter 2: Questionnaires and Surveys

    Overview of Questionnaire and Surveys

    When Should You Use Questionnaires and Surveys

    Procedures and Practical Advice

    Major Issues in the Use of Questionnaires and Surveys

    Rating Scales

    Rewards and Incentives

    Data Analysis

    What Do You Need to Use Questionnaires and Surveys?

    Recommended Readings


    Chapter 3: Standard Usability Questionnaires

    Overview of Standard Usability Questionnaires

    System Usability Scale (SUS)

    References for the SUS

    ASQ, CSUQ, and PSSUQ

    Microsoft Product Reaction Cards

    QUIS™: The Questionnaire for User Satisfaction

    SUMI: Software Usability Measurement Inventory

    WAMMI: Web site Analysis and Measurement Inventory

    NASA-TLX: NASA Task Load Index

    Recommended Reading



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