Credible Checklists and Quality Questionnaires

A User-Centered Design Method


  • Chauncey Wilson, Senior User Researcher, Autodesk

Credible Checklists and Quality Questionnaires starts off with an examination of the critical but commonly overlooked checklist method.

In the second chapter, questionnaires and surveys are discussed. Asking questions sounds simple, but the hard truth is that asking questions (and designing questionnaires) is a difficult task. This chapter discusses being mindful of the choice of words, order of questions and how early questions influence later questions, answer scales and how they impact the user response, questionnaire design, and much more.

The final chapter provides examples of some common questionnaires (both free and fee-based) for assessing the usability of products.

After reading this book, readers will be able to use these user design tools with greater confidence and certainty.

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interaction designers, usability professionals, user experience professionals, usability engineers, as well as human factors engineers and information architects


Book information

  • Published: August 2013
  • ISBN: 978-0-12-410392-4

Table of Contents

Chapter 1: Checklists

Overview of Checklists

When Should You Use Checklists?

Procedures and Practical Advice on Checklists

Variations and Extensions to Checklists

Major Issues in the Use of Checklists

Data Analysis

What Do You Need for Checklists?

Recommending Readings


Chapter 2: Questionnaires and Surveys

Overview of Questionnaire and Surveys

When Should You Use Questionnaires and Surveys

Procedures and Practical Advice

Major Issues in the Use of Questionnaires and Surveys

Rating Scales

Rewards and Incentives

Data Analysis

What Do You Need to Use Questionnaires and Surveys?

Recommended Readings


Chapter 3: Standard Usability Questionnaires

Overview of Standard Usability Questionnaires

System Usability Scale (SUS)

References for the SUS


Microsoft Product Reaction Cards

QUIS™: The Questionnaire for User Satisfaction

SUMI: Software Usability Measurement Inventory

WAMMI: Web site Analysis and Measurement Inventory

NASA-TLX: NASA Task Load Index

Recommended Reading