Credible Checklists and Quality Questionnaires
A User-Centered Design Method
- Chauncey Wilson, Senior User Researcher, Autodesk
In the second chapter, questionnaires and surveys are discussed. Asking questions sounds simple, but the hard truth is that asking questions (and designing questionnaires) is a difficult task. This chapter discusses being mindful of the choice of words, order of questions and how early questions influence later questions, answer scales and how they impact the user response, questionnaire design, and much more.
The final chapter provides examples of some common questionnaires (both free and fee-based) for assessing the usability of products.
After reading this book, readers will be able to use these user design tools with greater confidence and certainty.
Audienceinteraction designers, usability professionals, user experience professionals, usability engineers, as well as human factors engineers and information architects
- Published: August 2013
- Imprint: MORGAN KAUFMANN
- ISBN: 978-0-12-410392-4
Table of Contents
Chapter 1: Checklists
Overview of Checklists
When Should You Use Checklists?
Procedures and Practical Advice on Checklists
Variations and Extensions to Checklists
Major Issues in the Use of Checklists
What Do You Need for Checklists?
Chapter 2: Questionnaires and Surveys
Overview of Questionnaire and Surveys
When Should You Use Questionnaires and Surveys
Procedures and Practical Advice
Major Issues in the Use of Questionnaires and Surveys
Rewards and Incentives
What Do You Need to Use Questionnaires and Surveys?
Chapter 3: Standard Usability Questionnaires
Overview of Standard Usability Questionnaires
System Usability Scale (SUS)
References for the SUS
ASQ, CSUQ, and PSSUQ
Microsoft Product Reaction Cards
QUIS™: The Questionnaire for User Satisfaction
SUMI: Software Usability Measurement Inventory
WAMMI: Web site Analysis and Measurement Inventory
NASA-TLX: NASA Task Load Index