Business Process Change book cover

Business Process Change

A Business Process Management Guide for Managers and Process Professionals

Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.

New to this edition:

  • How to develop business models and business process architecture
  • How to integrate decision management models and business rules
  • New material on service processes and on dynamic case management
  • Learn to integrate various approaches in a broad business process management approach

Audience

process practitioners (managers, business analysts, business process architects); students in BPM programs, some Lean and Six Sigma professionals, some IT practitioners

Paperback, 560 Pages

Published: May 2014

Imprint: Morgan Kaufmann

ISBN: 978-0-12-800387-9

Contents

  • Foreword

    Preface

    Introduction

    1. Business Process Change

    P I. ENTERPRISE LEVEL CONCERNS (ORGANIZATION-WIDE CONCERNS?)

    2. Strategy, Value Chains, and Competitive Advantage

    3. Understanding Your Enterprise Business

    4. The Business Architecture and Organizational Alignment

    5. Process Management

    6. Measuring Process Performance

    7. An Executive Level BPM Group Management

    P II. PROCESS LEVEL CONCERNS

    8. Understanding and Scoping Process Problems

    9. Modeling Processes

    Process Diagram Basics

    10. Task Analysis, Knowledge Workers, and Decision Management

    11. Managing and Measuring Business Processes

    12. Incremental Improvement with Lean and Six Sigma

    13. The BPTrends Process Redesign Methodology

    14. The Ergonomic Systems Case Study

    P III. IMPLEMENTATION LEVEL CONCERNS

    15. Software Tools for Business Process Analysis and Design

    16. Business Process Management Suites

    17. ERP-Driven Redesign

    18. Conclusions

    Appendix 1: Business Process Modeling Notation - BPM Core Notation

    Appendix II: BPM Professional Associations & Standards

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