Business Process Change

Business Process Change

By

  • Paul Harmon, Enterprise Alignment, San Francisco, CA, USA

Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.

New to this edition:

  • How to develop business models and business process architecture
  • How to integrate decision management models and business rules
  • New material on service processes and on dynamic case management
  • Learn to integrate various approaches in a broad business process management approach

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Audience

process practitioners (managers, business analysts, business process architects); students in BPM programs, some Lean and Six Sigma professionals, some IT practitioners

 

Book information

  • Published: May 2014
  • Imprint: MORGAN KAUFMANN
  • ISBN: 978-0-12-800387-9

Reviews

"... this was a good read and should be something that anyone practicing BPM puts into their library and consults often. There is good balance throughout the book. This balance includes a lot of BPM and an appropriate dose of BPMS." --Smarter Process: Thoughts from the CTO, January 5, 2015




Table of Contents

Foreword

Preface

Introduction

1. Business Process Change

P I. ENTERPRISE LEVEL CONCERNS (ORGANIZATION-WIDE CONCERNS?)

2. Strategy, Value Chains, and Competitive Advantage

3. Understanding Your Enterprise Business

4. The Business Architecture and Organizational Alignment

5. Process Management

6. Measuring Process Performance

7. An Executive Level BPM Group Management

P II. PROCESS LEVEL CONCERNS

8. Understanding and Scoping Process Problems

9. Modeling Processes

Process Diagram Basics

10. Task Analysis, Knowledge Workers, and Decision Management

11. Managing and Measuring Business Processes

12. Incremental Improvement with Lean and Six Sigma

13. The BPTrends Process Redesign Methodology

14. The Ergonomic Systems Case Study

P III. IMPLEMENTATION LEVEL CONCERNS

15. Software Tools for Business Process Analysis and Design

16. Business Process Management Suites

17. ERP-Driven Redesign

18. Conclusions

Appendix 1: Business Process Modeling Notation - BPM Core Notation

Appendix II: BPM Professional Associations & Standards