US and Canada Customer Hub
Advance your research excellence goals
Research Intelligence solutions
Are you just starting out with Elsevier Research Intelligence solutions and don’t know where to begin? Need guidance to build your growing bibliometric expertise or get answers to specific questions? No matter your goals, we have you covered. On this site you’ll find resources for Scopus and SciVal subscribers including how-to videos, webinars, case studies, and more to guide you in learning at your own pace.
In addition, with Elsevier Customer Consultants you’re never alone. Customer Consultants are a vital source of expert information and are here to support you so please reach out. Contact information below.
Expertly curated abstract & citation database
Scopus introductory videos
How to save searches and set alerts
How to analyze your search results
Scopus author profiles: how they work
Scopus author profiles: assess impact
Data coverage and structure
How can I combine search queries in Scopus?
How do I make an alert for a specific group of authors?
Scopus case studies
Research performance insights on thousands of institutions, worldwide
SciVal introductory videos
Insightful analyses to inform research strategy and enhance research success
SciVal: Overview module
View the research performance of Researchers, Institutions, Countries and more.
SciVal: Benchmarking module
Compare and benchmark the research performance of anything in SciVal.
SciVal: Collaboration module
Explore the collaboration of Institutions, Countries and Researchers.
SciVal: Trends module
Dive deeper into an area of interest.
Custom research areas
Create custom research areas from Topics
Create researcher groups from a spreadsheet
Research Intelligence solutions resources
Meet the North American Customer Consultants
As a Scopus or SciVal subscriber you have access to free training workshops. These can be general tutorials for broader audiences, custom workshops for specific user groups, or sessions to help train super users. Contact your Customer Consultant to book a training session. Examples of workshops include:
Scopus Author and Affiliation Profile Curation
Advanced Search Queries in Scopus
SciVal for Research Facilitation
SciVal for International Intelligence and Strategy
SciVal for Centers & Institutes
I joined Elsevier in 2017 as a Research Intelligence Customer Consultant covering the Eastern United States to advise in research management and analysis tools. I regularly consult research directors and managers on what they can do to improve their institutional research strategy utilizing Elsevier tools. Before coming to Elsevier, I was a chemist with Sigma-Aldrich and then became the lead in business development for their Stable Isotope division. I am a firm advocate of researchers helping researchers.
Like many of my colleagues, I started off as a chemist and then became an academic librarian. I am a Senior Research Intelligence consultant covering the Western US. In this role I help research leaders and professionals turn information into actionable knowledge. I am a strong advocate for the responsible use of research metrics throughout the analytics landscape. What brings me joy are family, animals and Scopus.
As part of the Academic and Government Custom Solutions Group, I am responsible for helping US Government Agencies, such as the National Institute of Health, leverage Elsevier technologies to achieve greater efficiency and productivity with regard to research, funding, finding and matching subject matter experts, and more.
As a Research Intelligence consultant, I help research professionals understand their strengths, assess research potential, and develop strategies to attract best talent and increase funding. I’ve been with Elsevier for more than 15 years, and support the Midwest and Southern US. I have deep understanding of research intelligence systems and tools and enjoy my work with clients.
Research Intelligence Webinar Series
Empowered Collaboration: Strengthen partnerships across your research ecosystem
This Webinar series demonstrate how integrated tools and services can help you and your teams move toward shared goals with greater confidence.
2022 Canada & US SciVal and Scopus User Conference Series
The 2022 Canada & US Scopus and SciVal User Conference Series took place over three days. If you’d like to view any of the recorded presentations, please contact your Customer Consultant (listed above) for access.
Agenda: October 3, 2022
Developing and Evaluating Your Scopus Queries Bamini Jayabalasingham, PhD, Head of Research Analytics, North America, Elsevier Alexandre Bédard-Vallée, Research Analyst, Elsevier
Scopus & Pure Use Cases at Syracuse University – A Research Impact Perspective [Presentation starts at the 1:03:20 mark.] Emily K. Hart, MLS, Science Librarian and Research Impact Lead, Syracuse University
Scopus Data Fetcher: The Flexibility of Scopus APIs for Custom Analyses and Exports without Having to Code! [Presentation starts at the 2:15:10 mark.] Eric Livingston, Customer Consultant for Research Intelligence, Government Accounts, Elsevier
Agenda: November 15, 2022
Scopus Roadmap Isabel Butt, Senior Product Manager, Elsevier
Scopus for Early Career Researchers [Presentation starts at the 1:00 mark.] Emily J. Glenn, MSLS, Interim Dean, UNMC McGoogan Health Sciences Library
Scopus Connected: Combining Scopus with RI Tools
[Presentation starts at the 2:15 mark.] Doug Feldner, Portfolio Marketing Manager for Scopus, Elsevier
Scopus Certification Program
[Presentation starts at the 3:15 mark.] Helen Josephine, Global Cohort Liaison and Community Manager for the Scopus Certification Program, Elsevier
Agenda: December 13, 2022
Chris James, Senior Product Manager, Elsevier
Entities Masterclass: What They Are and How to Get More Comfortable Using Them in SciVal
[Presentation starts at the 1:10:45 mark.] Peter Darroch, PhD, Director and Portfolio Marketing Leader, Elsevier
Creating Researcher Lists for Potential Collaborators and More
[Presentation starts at the 2:40 mark.] Tina Zdawczyk, Research Analyst, Analytical Data and Services, Elsevier
SciVal Certification Program
[Presentation starts at the 3:14:38 mark.] Kyle Demes, PhD, Customer Consultant for Research Intelligence in Canada, Elsevier
If you’d like to view any of the recorded User Conference Series presentations please contact your Customer Consultant (listed above) for access.
US and Canadian Conferences
Elsevier participates in events across US and Canada. Stop by our booth to learn more about Research Intelligence solutions and new developments.
NORDP 2023: (opens in new tab/window)Growing Connections, 05/07 - 05/10/2023, Arlington, VA
MLA | SLA 2023: (opens in new tab/window)Looking back, forging ahead, 05/16 - 05/19/2023, Detroit, MI
CARA | ACAAR(opens in new tab/window), 2023 TBD
BRIC 2023(opens in new tab/window), 06/06 - 06/08/2023, Ottawa, ON
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