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Elsevier invoicing and payment policy with suppliers

English - Français - Deutsch Polskie Español

This statement of Elsevier's requirements is in two parts.

The first part applies where, under the contract with Elsevier, the supplier is submitting invoices in a pdf or other electronic document format to an approved Elsevier email address or for any particular and exceptional reason (e.g. local law requirements) is submitting paper invoices in hard copy to Elsevier.

The second part applies where, under the contract with Elsevier, the supplier is using Elsevier's electronic invoicing system.

You must invoice Elsevier for any goods or services within six months of the date on which you became entitled to issue an invoice under the Terms of Purchase, and Elsevier shall not accept and shall not be obliged to pay any invoice which is issued late.

PART 1 - Requirements applicable to pdf etc. invoices and paper invoices

To reduce the risks of late payments or invoice rejections, invoices must be in English, except where local law requires local language, and the following information MUST be visible on ALL invoices submitted by suppliers:

The relevant invoice date


The full company name of the supplier as it appears on the company's certificate of incorporation or otherwise the full name of the entity that is issuing the invoice, and details of any applicable business or trading name, and the address of the supplier entity


The correct company name and address for the Elsevier entity the invoice is being submitted to


The Elsevier Purchase Order (PO) number, if applicable, must be quoted on the first page of the invoice


Invoices received must contain the same details as the PO provided by Elsevier, where applicable i.e. state the goods and services in a similar format (quantity, price per unit, total price per line)


A valid Elsevier contact name. This should be clearly visible on the first page of the invoice


A unique identifying invoice number


VAT/GST registration number

Where Applicable

Date the goods/services were supplied to Elsevier


A clear description that enables Elsevier to identify the goods/services provided


The quantity of the goods or services with a unit price - excluding VAT/GST


The rate of VAT/GST per item

Where Applicable

Amount being charged without VAT/GST added

Where Applicable

Amount being charged including any applicable VAT/GST in the agreed upon/contractual invoice currency


A valid supplier e-mail address which Elsevier can use to send remittance advices


A valid supplier telephone contact number


Such bank details as are required for Elsevier to make an EFT/ACH remittance


The agreed upon/contractual payment terms


In addition to the above all invoices should contain such particulars as are required by any law imposing tax and such other information as required to claim any credit allowed under a law imposing tax, including but not limited to the VAT registration number or tax ID, the 2 letter country code if applicable and the rate of VAT or sales tax per item. In the case of an EU VAT registered supplier invoicing an Elsevier entity in another EU country where the products and/or services are VAT exempt, the invoice must clearly state the appropriate Elsevier entity VAT registration number and the supplier must provide appropriate documentation certifying its VAT entrepreneur status. In the case of an EU VAT registered supplier invoicing an Elsevier entity in another EU country where the services are subject to the reverse charge mechanism, then provided the supplier provides the Elsevier entity with a valid VAT invoice, quoting the Elsevier entity's VAT registration number, any VAT due on the services shall be accounted for by the Elsevier entity to the appropriate tax authority under that mechanism, in accordance with the requirements set out in the European VAT Directive (or any successor or replacement legislation).

If the supplier is not a VAT/GST registered company, the invoice must contain the same information as mentioned above with the exception of all VAT/GST related requirements.

Where applicable, invoices must be accompanied by all relevant supporting documentation to enable Elsevier to verify that the charges appearing on such invoices are correct.

Any invoices not complying with these requirements will be returned to the supplier and the supplier shall be obliged to cancel the non-compliant invoice and to issue a new invoice with the correct details – this resets the "due by" date for payment of the invoice.

Effective 1/1/2014, Elsevier will only issue payments to suppliers via Electronic Funds Transfer (EFT) / Automated Clearing House (ACH).

In addition to the invoice detail requirements as stated above, Elsevier also stipulates that unless otherwise expressly agreed in the contract:

  • Suppliers should send all invoices in pdf format to one of the email addresses set out below. Invoices should not be sent to an Elsevier contact, as this will result in a delay of the payment being sent to the supplier's account. (

    Exception: Invoices related to Elsevier Urban & Partner Sp z.o.o. should be submitted directly to your Elsevier contact.)

  • Elsevier will only issue electronic remittance advices to the email address provided.

  • Suppliers must give Elsevier at least 3 weeks' notice of changes to bank details.

  • Elsevier is not responsible for any bank charges arising from payments.

  • Elsevier Global Financial Services will, on a case-by-case basis, determine which suppliers should provide statements, and will also determine the timing of these statements and if required to do so, suppliers shall provide such statements.

  • Elsevier treats a supplier with several sites as one supplier; this means Elsevier shall have the right to offset credits from one site against invoices from another site.

  • Any changes to a supplier's company name, due to merger or acquisition etc, must be notified to Global Procurement so that Elsevier's records can be corrected and updated.

For any payment or invoicing issues, the supplier can contact the Global P2P support desk:

E-mail: [email protected]opens in new tab/window


United Kingdom: +44 1865 84 3198 The Netherlands: +31 20 485 2571 United States/Canada: +1 937 865 7804

We commit to responding to your query within 48 hours (Monday – Friday).  If you do not receive a response or you are not satisfied then please contact Global Head P2Popens in new tab/window advising us of the issue and your contact details.

Email addresses for PDF invoices:

US/Canada - [email protected]opens in new tab/window

United Kingdom/Netherlands - [email protected]opens in new tab/window

France - [email protected]opens in new tab/window

Poland - Submit invoice to your Elsevier contact

India - [email protected]opens in new tab/window

Japan - [email protected]opens in new tab/window

China - Submit invoice to your Elsevier contact

Singapore, Hong Kong - [email protected]opens in new tab/window

Taiwan - Submit invoice to your Elsevier contact

Korea - Submit invoice to your Elsevier contact

Australia - [email protected]opens in new tab/window

Spain - [email protected]opens in new tab/window

Mexico - [email protected]opens in new tab/window

Frankfurt - [email protected]opens in new tab/window

Munich - [email protected]opens in new tab/window

Egypt, Italy and Turkey - [email protected]opens in new tab/window

Brazil - [email protected]opens in new tab/window

If paper invoices have to be sent for any particular and exceptional reason, any of the following mailing addresses can be used:

Legal Entity



Elsevier Inc.

Attn: Accounts Payable

3251 Riverport Lane Maryland Heights, MO 63043

United States of America

Elsevier Canada Inc.

4428 boul. Saint-Laurent, Suite 500 Montréal, Quebec H2W 1Z5 Canada



Masson Doyma Mexico, S.A. Av.

Insurgentes Sur 1388 Piso 8

Col. Actipan Mixcoac Del. Benito Juarez Mexico D.F. C.P. 03230



Praça Quinze de Novembro, nº 20, 5º andar, sala 502, Centro, CEP 20010-010, Cidade do Rio de Janeiro, Estado do Rio de Janeiro


Elsevier LTD

Attn:  Accounts Payable

P.O. Box 800 Oxford, OX5 1DX

United Kingdom

Elsevier BV

Attn:  Accounts Payable

PO Box 839 1000 AV Amsterdam


Elsevier Services Ireland Limited

Elsevier House

Brookvale Plaza, East Park



Elsevier Masson SAS

Bord de Seine 1 65, rue Camille Desmoulins CS50083 Issy les Moulineaux 92442


Elsevier Espana, SLU

Av. Josep Tarradellas, 20-30 1era planta Barcelona  CP 08029


Elsevier SRL

Via Paleocapa, 7 20121 Milan


Elsevier Sp z.o.o.

al. Jana Pawla II 22 00-133 Warszawa


Elsevier Information Systems GmbH

Franklinstr. 61-63 (Wing) 60486 Frankfurt


Elsevier GmbH

Bernhard-Wicki-Str. 5 80636 Muenchen


Elsevier A/S

Niels Jernes Vej 10 9220 Aalborg Øst


Elsevier Egypt for Consultancy



Street, No 67 First Section, City Centre New Cairo 11835, Cairo


RELX Trading Australia Pty Limited.

Tower 2, Level 1 475 – 495 Victoria Avenue Chatswood NSW 2067


RELX India Pvt. Ltd.

Attn: Elsevier Finance Dept.

14th Floor, Tower 10B DLF Cyber City Guragon 122002


Elsevier Japan KK

Attn: Elsevier Finance Dept.

1-9-15 Higashi-Azabu Minato-ku Tokyo 106-0044


Reed Elsevier Information Technology (Beijing) Co. Ltd

Attn: Elsevier Finance Dept.

No. 1 East Chang An Ave. Dong Cheng District Tower W 1, 7th Floor, Unit 1-7 Beijing 100738


Elsevier (Singapore) Pte Ltd

Attn: Elsevier Finance Dept.

3 Killiney Road #08-01 Winsland House I Singapore 239519


Reed Elsevier Information Technology (Beijing) Co. Ltd -

Shanghai Branch

Attn: Elsevier Finance Dept.

5/F Unit A, Digital China Centre, No. 567 Tianshan West Road, Changning District, 200335


Reed Elsevier Information Technology (Beijing) Co. Ltd -

Shenzhen Branch

Attn: Elsevier Finance Dept.

7A Building A, Zhongzhou Holding Financial Center, No 88 Haide 1st Road, Yuehai Street, Nanshan District, Shenzhen, 518000


Elsevier Taiwan LLC

Attn: Elsevier Finance Dept.

RM. N-818, 8F Chia Hsin Building II, No. 96 Zhong Shan N. Road, Sec. 2 Taipei 10449


Elsevier Korea LLC

Attn: Elsevier Finance Dept.

534 Itaewon-dong, Yongsan-gu 4FL, Chunwoo Building Seoul 140 861

South Korea

Please note: If the Elsevier company that you are dealing with is not shown above, please check with your Elsevier contact as to where invoices must be sent.

PART 2 - Requirements applicable to use of Elsevier's electronic invoicing system

Where, under the contract with Elsevier, Elsevier requires the supplier to use Elsevier’s electronic invoice process, the supplier will comply with the necessary requirements with regard to the format, content and method of invoice submission. These requirements will be provided when requested and the supplier will be provided with an Elsevier technical contact in order to assist with the set up.