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Revolution or risk? The NHS’s AI balancing act

June 17, 2025

By Rahul Goyal, MD

Revolution or risk? The NHS’s AI balancing act

The NHS is under immense pressure from staff shortages, outdated technology, and the ongoing aftermath of the pandemic. To address these challenges, AI is being championed as a solution that could revolutionize healthcare delivery across the UK. But behind the government’s ambitious plans lies a complex reality: successfully integrating AI into the NHS depends heavily on managing change, overcoming clinician skepticism, and earning the public’s trust. 

Some clinicians, such as Dr Rahul Goyal, chief medical officer at Elsevier and a practicing GP, are already experiencing how AI can supercharge their workflows—offering actionable insights on patient treatment options and helping to reduce prescription costs. Administrative staff are quick to embrace AI thanks to the time savings it offers. Yet, many clinicians remain cautious, highlighting a critical need for support to fully harness AI’s benefits. 

Read the full article opens in new tab/window to learn how AI will undoubtably transform Britain’s healthcare system and what challenges, opportunities, and real-world impacts lie ahead.

Contributor

Profile image of Rahul Goyal, MD smiling and wearing a blue dress shirt and yellow tie.

RGM

Rahul Goyal, MD

Clinical Executive, EMEALAAP

Elsevier