Learn & support
In order to provide the best solution, Analytical Services takes a consultative approach to understand your information needs. Analytical Services takes the time to understand your goals and interests in order to provide the most appropriate analysis.
Please consult your local Elsevier sales team to discuss how Analytical Services can meet your specific needs.
The Pure Helpdesk is available during European working hours on +45 96 35 61 00
Resources to help you to promote Pure in your institution
Spread the word about Pure on campus and ensure that you and your users get the most from your investment. We are excited to offer templates for flyers and posters, sample wording for web pages, newsletters, emails and print-and-go flyers to share with colleagues.
*Please note: the following information may contain references to features and functionality not available as part of your Pure installation. We encourage you to customise these materials to fit the needs of your institution.
Do not hesitate to contact the Pure help desk if any assistance is required. The Help Desk can be reached between 09.00 am - 03.00 pm CET
Tel: +45 72146782
Elsevier Customer Service telephone numbers according to region:
North or Central America:
Tel: +1 888 615 4500
Tel: +1 888 437 4636
Tel: +1 314 447 8068 (if calling from outside the USA and Canada)
Tel: +55 21 3970 9300
Middle East or Africa:
Tel: +31 20 485 3767
Tel: +81 3 5561 5035
Asia and the Pacific:
Tel: +65 6 349 0222
Download full Pure On-Campus Toolkit
Download specific resources:
7 things you can do in Pure (in English)
Introduction to Pure (in English)
Profile Refinement Service - Scopus Data and Pure (in English)
Pure - On-Campus Poster Template Administrators (in English)
Pure - On-Campus Poster Template Researchers (in English)
Pure - Sample Messaging for On-Campus Promotion
Pure Features and Benefits (in English)
Introduction to SciVal video
Watch this 5-minute quick-start video to learn how SciVal offers quick, easy access to the research performance of 8,500 research institutions and 220 nations worldwide. SciVal enables you to visualise research performance, benchmark relative to peers, develop collaborative partnerships and analyse research trends.
A practical guidebook to help you to understand usage data and metrics.
A comprehensive guidebook to help you to understand the practical use of metrics.
A guidebook to explain SciVal's coverage of patents and patent-related metrics.
SciVal offers a broad spectrum of industry-accepted and easy-to-interpret metrics.
Follow SciVal and join the discussion on Twitter: @SciVal
Connect with research intelligence experts through our webinar series. Our webcasts show you how to benefit from Elsevier's research intelligence tools, answering the most pressing challenges researchers and research managers face. Our innovative solutions improve an institution's and individual's ability to establish, execute and evaluate research strategy and performance.
Engage with the webinars below or on our BrightTalk channel (in English).