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Elsevier
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Elsevier Business Continuity and Resilience

Our Commitment

Elsevier is committed to ensuring the continuity and resilience of its global operations. As a world leader in scientific publishing and data analytics, we recognise the importance of maintaining uninterrupted access to the information and tools that support researchers, clinicians, and institutions worldwide.

Business continuity and resilience are integral to how Elsevier safeguards its colleagues, data, and technology, ensuring we can continue to deliver essential services even during disruptive events.

Business Continuity Strategy

Elsevier’s Business Continuity Management System (BCMS) is designed to maintain the delivery of products and services during any disruption — from global crises such as pandemics and natural disasters to more localised incidents such as utility or IT outages.

Our approach combines business resilience and technical resilience to protect operations, minimise downtime, and uphold service quality. The BCMS is fully certified to the international standard ISO 22301:2019 (Business Continuity Management Systems – Requirements), reflecting our commitment to best practice and continuous improvement.

Objectives

Our business continuity program is built to:

  • Protect colleagues, customers, and critical information assets.

  • Maintain consistent service delivery to customers and partners.

  • Ensure compliance with legal, regulatory, and contractual obligations.

  • Reduce risks and strengthen operational preparedness.

  • Support the rapid recovery of key systems, sites, and processes following a disruption.

Framework and Governance

Elsevier’s global framework establishes clear governance, accountability, and structured processes across all business units. Core elements include:

  • Risk and resiliency assessments to identify and prioritise critical services.

  • Incident management and recovery plans at all major sites.

  • Regular resilience testing of critical tech systems and exercising of business continuity and crisis response plans.

  • Supplier resilience measures to manage third-party dependencies.

  • Pandemic and crisis response protocols embedded within our governance structure.

Oversight of the BCMS is maintained through a global steering committee, ensuring consistency, compliance, and ongoing enhancement of our resilience capabilities.

Continuous Improvement

Elsevier continually reviews, tests, and improves its business continuity processes to ensure readiness in a dynamic global environment. Our approach is proactive and adaptive, addressing emerging risks such as climate change, geopolitical instability, and evolving technological challenges.

Through this ongoing commitment — and our certification to ISO 22301:2019 — Elsevier demonstrates its dedication to operational resilience and to supporting the global research and health communities without interruption.