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| CUSTOMER SERVICE OVER THE PHONE
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 Techniques and Technology for Handling Customers Over the Phone
To order this title, and for more information, click here
Fifth Edition
By
Stephen Coscia
Description
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor
service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter
and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;
| Bibliographic details |
Paperback, 143 pages, publication date: JAN-1999
ISBN-13: 978-1-57820-046-7
ISBN-10: 1-57820-046-6
Imprint: CMP PUBLICATIONS
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| Price and Ordering |
Price:
EUR 19.95
GBP 13.99
USD 18.95
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Last update: 27 Sep 2008
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