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| CALL CENTER SAVVY
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 How to Position Your Call Center for the Business Challenges of the 21st Century
To order this title, and for more information, click here
By
Keith Dawson
Description
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive.
They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration
of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations.
How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart
call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's
not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;
| Bibliographic details |
Paperback, 208 pages, publication date: JAN-1999
ISBN-13: 978-1-57820-050-4
ISBN-10: 1-57820-050-4
Imprint: CMP PUBLICATIONS
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| Price and Ordering |
Price:
EUR 25.95
USD 22.95
GBP 17.99
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Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
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Last update: 27 Sep 2008
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