CONTACT US

Order Information

• How much is my book?
• How do I pay for my goods?
• I wish to contact my Local Support Office by e-mail about product pricing
• How to Place Your First Order
• What are the conditions of sale for books?
• I have a question about the status of my order
• How will I know my order has been placed?
• Can I cancel my order?

Delivery information

• How much are your delivery rates?
• How long will my order take to get to me?
• How will my order be delivered?
• My order has not arrived yet

If you have received an email to confirm that your order has been accepted (How will I know my order has been placed?) your order should be received within 3-5 working days for UK deliveries, 5-7 working days for European deliveries and 7-10 days for international delivery. For international trade customers please contact your shipper to confirm delivery date.

If you do not receive your order after the correct period of time, please contact our Customer Services Department.
For delivery times to APAC, please contact Asiabkinfo@elsevier.com
For delivery times to US/Canada, please contact usbkinfo@elsevier.com

• What do I do if I received damaged products?
• Only some of my order has arrived
• How can I return my order?

Credit Enquiries

• How long will it take to get a refund?

Inspection Copy Request

• How do I place an inspection copy request?