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Order Information

• How much is my book?
• How do I pay for my goods?
• I wish to contact my Local Support Office by e-mail about product pricing
• How to Place Your First Order
• What are the conditions of sale for books?
• I have a question about the status of my order
• How will I know my order has been placed?
• Can I cancel my order?

Delivery information

• How much are your delivery rates?
• How long will my order take to get to me?

Your web order should reach you within the following time frames.

UK delivery addresses 3-5 working days
European delivery addresses 5-7 working days
International delivery addresses 7-10 working days

For delivery times to APAC, please contact Asiabkinfo@elsevier.com
For delivery times to US/Canada, please contact usbkinfo@elsevier.com

Please note that Only To Order (OTO) titles may take up to 8 weeks to be delivered, while Print on Demand (POD) titles may take 7-10 working days for delivery to a UK address and up to 2 weeks for European and 7-8 weeks for International deliveries.

• How will my order be delivered?
• My order has not arrived yet
• What do I do if I received damaged products?
• Only some of my order has arrived
• How can I return my order?

Credit Enquiries

• How long will it take to get a refund?

Inspection Copy Request

• How do I place an inspection copy request?