ScienceDirect and Scopus Accounts Go Self-Service with New Admin Tool

Juliette Goetzee, Marketing Manager, ScienceDirect, Elsevier, Amsterdam, The Netherlands

In response to customer feedback and with the help and advice of librarians involved in usability testing across the globe, Elsevier has developed the Admin Tool — a self-service online interface for managing ScienceDirect and Scopus accounts. This new service gives librarians control over everyday adminstrative tasks on their accounts and incorporates input from collection development librarians, cataloguers, electronic resources librarians and system administrators from Europe, Asia, America and Australasia.

"The new Elsevier Admin Tool is another tangible step in our efforts to increase customer satisfaction," said Koen Petersen, Director of Global Sales Operations and E-Customer Care. "With the Admin Tool our customers are better positioned to review the settings of their accounts, and to proactively alert us with questions and issues. On top of this, customers can take stronger ownership for administration of their accounts, something they have told my team they want. Of course, Elsevier E-Customer Service departments worldwide remain on hand to assist customers with queries on their ScienceDirect and Scopus accounts.”

Using the Admin Tool customers can:

• Create groups and departments within an institute’s IP range.
• Access ScienceDirect e-holding reports.
• Create remote access accounts for end users.
• Customize ScienceDirect and Scopus by setting up library logos on the products.
• Access usage reports.
• Turn on and off transactional access, credit card purchasing or document delivery for an account or groups, and view balances for the current year.
• View content coverage and entitlements of a ScienceDirect account.
• View Scopus content coverage and activate or deactivate Scopus search options.

The Elsevier Admin Tool is free of charge for ScienceDirect and Scopus subscribers and can be entered via the Scopus and ScienceDirect websites or directly via  https://admintool.elsevier.com. Online tutorials, a Quick Reference Guide and context-sensitive help are available to help customers get started.

Additional information about the Admin Tool can be found at:

•  www.info.sciencedirect.com/admintool
•  www.info.scopus.com/admintool