Guide for Authors
INTRODUCTION
Articles
are generally by invitation and written by leading experts with an appeal not only to ophthalmologists and vision researchers but also
to those interested in molecular biology, neuroscience, physiology and genetics.
The journal covers all aspects of research
on the eye, including topics pertaining to the retina, pigment epithelial layer, cornea, tears, lacrimal glands, aqueous humour, iris,
ciliary body, trabeculum, lens, vitreous humour and diseases such as dry-eye, inflammation, keratoconus, corneal dystrophy, glaucoma,
diabetes, age-related macular degeneration and cataract.
- The primary aim of PRER is to highlight and focus on a particular
research topic of current high interest.
- Articles are by definition extensive being at least 15 printed pages.
- Articles
in PRER are generally overview-type articles concentrating on an area of the expertise of the author/authors. Articles might include
important and new developments in a field, new theories and new views or twists on standard subjects which could point the way to further
exciting research in the concluding "Future Directions" section of the article
- Articles can include unpublished data with
appropriate necessary information.
- Authors are encouraged to discuss the subject matter in a manner that is not always possible
in standard scientific publications, theorizing, philosophising and summarizing if necessary. It is to remembered, however, that the
authors should highlight critical contributions from all laboratories, not only their own.
- Articles are, by definition, scholarly
and authoritative yet "reader friendly". They should be accessible and understandable to investigators in other research areas. To achieve
this, authors are encouraged to include appropriate diagrams, figures and cartoons. Cited references should be reasonable in number and
selective.
Contact details for submission
Proposals to write a review should be sent to Professor
Neville N. Osborne (Editor-in-Chief):
Email:
neville.osborne@eye.ox.ac.uk Mail: Nuffield Laboratory of Ophthalmology,
Oxford University,Level 6, West Wing,John Radcliffe Hospital, Headley Way, Oxford OX3 9DU, UK
Fax: +44 1865-234795.
Page charges
This journal has no page charges.
Ethics in publishing
For information on Ethics in publishing and Ethical guidelines for journal publication
see
http://www.elsevier.com/publishingethics and
http://www.elsevier.com/ethicalguidelines.
Other aspects of responsible conduct in publishing. All authors must to abide by the most current, relevant professional
guidelines for responsible conduct in behavioral and biomedical publications. These include the following:
Conflict of interest
All authors are requested to disclose any actual or potential
conflict of interest including any financial, personal or other relationships with other people or organizations within three years of
beginning the submitted work that could inappropriately influence, or be perceived to influence, their work. See also
http://www.elsevier.com/conflictsofinterest.
Submission declaration
Submission of an article implies that the work described has not been published previously
(except in the form of an abstract or as part of a published lecture or academic thesis), that it is not under consideration for publication
elsewhere, that its publication is approved by all authors and tacitly or explicitly by the responsible authorities where the work was
carried out, and that, if accepted, it will not be published elsewhere including electronically in the same form, in English or in any
other language, without the written consent of the copyright-holder.
Contributors
Contributors
Authorship must be limited to those individuals who have played a substantive role in the preparation of the review. Thus, 'honorary
authorship' is inappropriate. You may acknowledge the contributions of other individuals in the
Acknowledgements section.
Addition, deletion, or rearrangement of author names in the authorship of accepted manuscripts
Before the
accepted manuscript is published in an online issue
Requests to add or remove an author, or to rearrange the author names,
must be sent to the Journal Manager from the corresponding author of the accepted manuscript and must include:
- The reason
the name should be added or removed or the author names rearranged.
- Written confirmation (email, fax, letter) from all authors
that they agree with the addition, removal or rearrangement. In the case of addition or removal of authors, this includes confirmation
from the author being added or removed.
Requests that are not sent by the corresponding author will be forwarded by the
Journal Manager to the corresponding author, who must follow the procedure as described above. Note that:
- Journal Managers
will inform the Journal Editors of any such requests.
- Publication of the accepted manuscript in an online issue is suspended
until authorship has been agreed.
After the accepted manuscript is published in an online issue
Any requests to add, delete, or rearrange author names in an article published in an online issue will follow the same policies as noted
above and result in a Corrigendum.
Copyright
Upon acceptance of an article, authors will
be asked to complete a 'Journal Publishing Agreement' (for more information on this and copyright see
http://www.elsevier.com/copyright).
Acceptance of the agreement will ensure the widest possible dissemination of information. An e-mail will be sent to the corresponding
author confirming receipt of the manuscript together with a 'Journal Publishing Agreement' form or a link to the online version of this
agreement.
Subscribers may reproduce tables of contents or prepare lists of articles including abstracts for internal circulation
within their institutions. Permission of the Publisher is required for resale or distribution outside the institution and for all other
derivative works, including compilations and translations (please consult
http://www.elsevier.com/permissions). If excerpts
from other copyrighted works are included, the author(s) must obtain written permission from the copyright owners and credit the source(s)
in the article. Elsevier has preprinted forms for use by authors in these cases: please consult
http://www.elsevier.com/permissions.
Retained author rights
As an author you (or your employer or institution) retain certain rights; for details
you are referred to:
http://www.elsevier.com/authorsrights.
Role of the funding source
You
are requested to identify who provided financial support for the conduct of the research and/or preparation of the article and to briefly
describe the role of the sponsor(s), if any, in study design; in the collection, analysis and interpretation of data; in the writing
of the report; and in the decision to submit the article for publication. If the funding source(s) had no such involvement then this
should be stated. Please see
http://www.elsevier.com/funding.
Funding body agreements and
policies
Elsevier has established agreements and developed policies to allow authors whose articles appear in journals
published by Elsevier, to comply with potential manuscript archiving requirements as specified as conditions of their grant awards. To
learn more about existing agreements and policies please visit
http://www.elsevier.com/fundingbodies.
Open access
This journal offers you the option of making your article freely available to all via the ScienceDirect
platform. To prevent any conflict of interest, you can only make this choice after receiving notification that your article has been
accepted for publication. The fee of $3,000 excludes taxes and other potential author fees such as color charges. In some cases, institutions
and funding bodies have entered into agreement with Elsevier to meet these fees on behalf of their authors. Details of these agreements
are available at
http://www.elsevier.com/fundingbodies. Authors of accepted articles, who wish to take advantage of this
option, should complete and submit the order form (available at
http://www.elsevier.com/locate/openaccessform.pdf). Whatever
access option you choose, you retain many rights as an author, including the right to post a revised personal version of your article
on your own website. More information can be found here:
http://www.elsevier.com/authorsrights.
Language
and language services
Contributors may use either British (the Oxford English Dictionary) or United States (Webster's New
International Unabridged Dictionary) spelling, but not a mixture of these. Authors who require information about language editing and
copyediting services pre- and post-submission please visit
http://www.elsevier.com/languageediting or our customer support
site at
http://epsupport.elsevier.com for more information.
Submission
Submission
to this journal proceeds totally online and you will be guided stepwise through the creation and uploading of your files. The system
automatically converts source files to a single PDF file of the article, which is used in the peer-review process. Please note that even
though manuscript source files are converted to PDF files at submission for the review process, these source files are needed for further
processing after acceptance. All correspondence, including notification of the Editor's decision and requests for revision, takes place
by e-mail removing the need for a paper trail.
Please submit your article via
http://ees.elsevier.com/jprr
If you are unable to submit your manuscript online, please contact Professor Osborne at
neville.osborne@eye.ox.ac.uk
Use of wordprocessing software
It is important that the file be
saved in the native format of the wordprocessor used. The text should be in single-column format. Keep the layout of the text as simple
as possible. Most formatting codes will be removed and replaced on processing the article. In particular, do not use the wordprocessor's
options to justify text or to hyphenate words. However, do use bold face, italics, subscripts, superscripts etc. When preparing tables,
if you are using a table grid, use only one grid for each individual table and not a grid for each row. If no grid is used, use tabs,
not spaces, to align columns. The electronic text should be prepared in a way very similar to that of conventional manuscripts (see also
the Guide to Publishing with Elsevier:
http://www.elsevier.com/guidepublication). Note that source files of figures, tables
and text graphics will be required whether or not you embed your figures in the text. See also the section on Electronic artwork.
To
avoid unnecessary errors you are strongly advised to use the 'spell-check' and 'grammar-check' functions of your wordprocessor.
Article structure
Subdivision - numbered sections
Divide your article into
clearly defined and numbered sections. Subsections should be numbered 1.1 (then 1.1.1, 1.1.2, ...), 1.2, etc. (the abstract is not included
in section numbering). Use this numbering also for internal cross-referencing: do not just refer to 'the text'. Any subsection may be
given a brief heading. Each heading should appear on its own separate line.
Table of Contents
Provide
a Table of Contents and include all the grades of headings numbered according to the scheme followed in the text.
Essential
title page information
•
Title.
Concise and informative. Titles are often used in information-retrieval
systems. Avoid abbreviations and formulae where possible.
•
Author names and affiliations.
Where the family name
may be ambiguous (e.g., a double name), please indicate this clearly. Present the authors' affiliation addresses (where the actual work
was done) below the names. Indicate all affiliations with a lower-case superscript letter immediately after the author's name and in
front of the appropriate address. Provide the full postal address of each affiliation, including the country name and, if available,
the e-mail address of each author.
•
Corresponding author.
Clearly indicate who will handle correspondence at
all stages of refereeing and publication, also post-publication.
Ensure that telephone and fax numbers (with country and area code)
are provided in addition to the e-mail address and the complete postal address. Contact details must be kept up to date by the corresponding
author.
•
Present/permanent address.
If an author has moved since the work described in the article was done,
or was visiting at the time, a 'Present address' (or 'Permanent address') may be indicated as a footnote to that author's name. The address
at which the author actually did the work must be retained as the main, affiliation address. Superscript Arabic numerals are used for
such footnotes.
Abstract
A concise and factual abstract is required. The abstract should
state briefly the purpose of the research, the principal results and major conclusions. An abstract is often presented separately from
the article, so it must be able to stand alone. For this reason, References should be avoided, but if essential, then cite the author(s)
and year(s). Also, non-standard or uncommon abbreviations should be avoided, but if essential they must be defined at their first mention
in the abstract itself.
The length of abstracts should be 200-250 words.
Graphical
abstract
A Graphical abstract is optional and should summarize the contents of the article in a concise, pictorial form
designed to capture the attention of a wide readership online. Authors must provide images that clearly represent the work described
in the article. Graphical abstracts should be submitted as a separate file in the online submission system. Image size: Please provide
an image with a minimum of 531 × 1328 pixels (h × w) or proportionally more. The image should be readable at a size of 5 × 13 cm using a regular screen resolution of 96 dpi. Preferred file types: TIFF, EPS, PDF or MS Office files. See
http://www.elsevier.com/graphicalabstracts
for examples.
Authors can make use of Elsevier's Illustration and Enhancement service to ensure the best presentation of their images
also in accordance with all technical requirements:
Illustration
Service.
Article highlights
Article highlights are mandatory for this journal.
They consist of a short collection of bullet points that convey the core findings of the article and should be submitted in a separate
file in the online submission system. Please use 'Highlights' in the file name and include 3 to 5 bullet points (maximum 85 characters
per bullet point including spaces). See
http://www.elsevier.com/highlights for examples.
Keywords
Immediately
after the abstract, provide a maximum of 6 keywords, using British spelling and avoiding general and plural terms and multiple concepts
(avoid, for example, 'and', 'of'). Be sparing with abbreviations: only abbreviations firmly established in the field may be eligible.
These keywords will be used for indexing purposes.
Abbreviations
Please minimize the use
of abbreviations. Avoid using them in the title or abstract of the manuscript or for words used less than five times. Define abbreviations
that are not standard in this field in a footnote to be placed on the first page of the article. Such abbreviations that are unavoidable
in the abstract must be defined at their first mention there, as well as in the footnote. Ensure consistency of abbreviations throughout
the article.
Acknowledgements
Collate acknowledgements in a separate section at the end
of the article before the references and do not, therefore, include them on the title page, as a footnote to the title or otherwise.
It is essential that authors acknowledge any source of financial assistance used in the preparation of the review, as well as any
potential conflict of interest. Authors may also wish to acknowledge colleagues who provided relevant assistance. In such cases,
authors should obtain the permission of all individuals whom they propose to acknowledge.
Units
Follow
internationally accepted rules and conventions: use the international system of units (SI). If other units are mentioned, please give
their equivalent in SI.
Database linking
Elsevier aims at connecting online articles with
external databases which are useful in their respective research communities. If your article contains relevant unique identifiers or
accession numbers (bioinformatics) linking to information on entities (genes, proteins, diseases, etc.) or structures deposited in public
databases, then please indicate those entities according to the standard explained below.
Authors should explicitly mention the
database
abbreviation (as mentioned below) together with the actual database number, bearing in mind that an error in a letter or number
can result in a dead link in the online version of the article.
Please use the following format:
Database ID: xxxx
Links
can be provided in your online article to the following databases (examples of citations are given in parentheses):
•
ASTM:
ASTM Standards Database (ASTM ID: G63)
•
CCDC: Cambridge Crystallographic
Data Centre (CCDC ID: AI631510)
•
GenBank: Genetic sequence
database at the National Center for Biotechnology Information (NCBI) (GenBank ID: BA123456)
•
GEO:
Gene Expression Omnibus (GEO ID: GSE27196; GEO ID: GPL5366; GEO ID: GSM9853)
•
MI:
EMBL-EBI OLS Molecular Interaction Ontology (MI ID: 0218)
•
MINT:
Molecular INTeractions database (MINT ID: 6166710)
•
NCBI Taxonomy:
NCBI Taxonomy Browser (NCBI Taxonomy ID: 48184)
•
NCT: ClinicalTrials.gov
(NCT ID: NCT00222573)
•
OMIM: Online Mendelian Inheritance
in Man (OMIM ID: 601240)
•
PDB: Worldwide Protein Data
Bank (PDB ID: 1TUP)
•
TAIR: The Arabidopsis Information Resource
database (TAIR ID: AT1G01020)
•
UniProt: Universal Protein Resource
Knowledgebase (UniProt ID: Q9H0H5)
Footnotes
Footnotes should be used sparingly. Number
them consecutively throughout the article, using superscript Arabic numbers. Many wordprocessors build footnotes into the text, and this
feature may be used. Should this not be the case, indicate the position of footnotes in the text and present the footnotes themselves
separately at the end of the article. Do not include footnotes in the Reference list.
Table footnotes
Indicate each
footnote in a table with a superscript lowercase letter.
Electronic artwork
General
points
• Make sure you use uniform lettering and sizing of your original artwork.
• Save text in illustrations
as 'graphics' or enclose the font.
• Only use the following fonts in your illustrations: Arial, Courier, Times, Symbol.
•
Number the illustrations according to their sequence in the text.
• Use a logical naming convention for your artwork files.
• Provide captions to illustrations separately.
• Produce images near to the desired size of the printed version.
•
Submit each figure as a separate file.
A detailed guide on electronic artwork is available on our website:
http://www.elsevier.com/artworkinstructions
You are urged to visit this site; some excerpts from the detailed information are given here.
Formats
Regardless
of the application used, when your electronic artwork is finalised, please 'save as' or convert the images to one of the following formats
(note the resolution requirements for line drawings, halftones, and line/halftone combinations given below):
EPS: Vector drawings.
Embed the font or save the text as 'graphics'.
TIFF: Color or grayscale photographs (halftones): always use a minimum of 300 dpi.
TIFF: Bitmapped line drawings: use a minimum of 1000 dpi.
TIFF: Combinations bitmapped line/half-tone (color or grayscale): a
minimum of 500 dpi is required.
If your electronic artwork is created in a Microsoft Office application (Word, PowerPoint, Excel)
then please supply 'as is'.
Please do not:
• Supply files that are optimised for screen use (e.g., GIF, BMP, PICT,
WPG); the resolution is too low;
• Supply files that are too low in resolution;
• Submit graphics that are disproportionately
large for the content.
Color artwork
Please make sure that artwork files are in an acceptable
format (TIFF, EPS or MS Office files) and with the correct resolution. If, together with your accepted article, you submit usable color
figures then Elsevier will ensure, at no additional charge, that these figures will appear in color on the Web (e.g., ScienceDirect and
other sites) in addition to color reproduction in print. For further information on the preparation of electronic artwork, please see
http://www.elsevier.com/artworkinstructions.
Figure captions
Ensure that each
illustration has a caption. Supply captions separately, not attached to the figure. A caption should comprise a brief title (
not
on the figure itself) and a description of the illustration. Keep text in the illustrations themselves to a minimum but explain all symbols
and abbreviations used.
Tables
Number tables consecutively in accordance with their appearance
in the text. Place footnotes to tables below the table body and indicate them with superscript lowercase letters. Avoid vertical rules.
Be sparing in the use of tables and ensure that the data presented in tables do not duplicate results described elsewhere in the article.
Each figure and table, together with its legend and footnote, should be self-explanatory without reference to the text
of the review. Thus, please avoid designations such as "see text".
References
Although use of previously published reviews as references is encouraged,
authors should also include primary sources
rather than relying exclusively on such reviews. Effort should be made to identify and cite the earliest reference that can be used
to support a particular point. Moreover, it is important to avoid citing a reference mentioned in another source without reading the
reference to ensure its relevance and the accuracy of the bibliographic information, particularly the volume, pages, and year of publication.
Authors must take full responsibility for checking references in these regards, as well as for conformity to the style as given in the
reference style
Citation in text
Please ensure that every reference cited in the text is
also present in the reference list (and vice versa). Any references cited in the abstract must be given in full. Unpublished results
and personal communications are not recommended in the reference list, but may be mentioned in the text. If these references are included
in the reference list they should follow the standard reference style of the journal and should include a substitution of the publication
date with either 'Unpublished results' or 'Personal communication'. Citation of a reference as 'in press' implies that the item has been
accepted for publication.
Web references
As a minimum, the full URL should be given and
the date when the reference was last accessed. Any further information, if known (DOI, author names, dates, reference to a source publication,
etc.), should also be given. Web references can be listed separately (e.g., after the reference list) under a different heading if desired,
or can be included in the reference list.
References in a special issue
Please ensure that
the words 'this issue' are added to any references in the list (and any citations in the text) to other articles in the same Special
Issue.
Reference style
Text: All citations in the text should refer to:
1.
Single author: the author's name (without initials, unless there is ambiguity) and the year of publication;
2.
Two authors:
both authors' names and the year of publication;
3.
Three or more authors: first author's name followed by 'et al.' and
the year of publication.
Citations may be made directly (or parenthetically). Groups of references should be listed first alphabetically,
then chronologically.
Examples: 'as demonstrated (Allan, 2000a, 2000b, 1999; Allan and Jones, 1999). Kramer et al. (2010) have recently
shown ....'
List: References should be arranged first alphabetically and then further sorted chronologically if necessary.
More than one reference from the same author(s) in the same year must be identified by the letters 'a', 'b', 'c', etc., placed after
the year of publication.
Examples:
Reference to a journal publication:
Van der Geer, J., Hanraads, J.A.J., Lupton,
R.A., 2010. The art of writing a scientific article. J. Sci. Commun. 163, 51–59.
Reference to a book:
Strunk Jr., W., White,
E.B., 2000. The Elements of Style, fourth ed. Longman, New York.
Reference to a chapter in an edited book:
Mettam, G.R., Adams,
L.B., 2009. How to prepare an electronic version of your article, in: Jones, B.S., Smith , R.Z. (Eds.), Introduction to the Electronic
Age. E-Publishing Inc., New York, pp. 281–304.
Journal abbreviations source
Journal
names should be abbreviated according to
Index Medicus journal abbreviations:
http://www.nlm.nih.gov/tsd/serials/lji.html;
List of title word abbreviations:
http://www.issn.org/2-22661-LTWA-online.php;
CAS (Chemical Abstracts Service):
http://www.cas.org/sent.html.
Video data
Elsevier accepts video material and
animation sequences to support and enhance your scientific research. Authors who have video or animation files that they wish to submit
with their article are strongly encouraged to include these within the body of the article. This can be done in the same way as a figure
or table by referring to the video or animation content and noting in the body text where it should be placed. All submitted files should
be properly labeled so that they directly relate to the video file's content. In order to ensure that your video or animation material
is directly usable, please provide the files in one of our recommended file formats with a preferred maximum size of 50 MB. Video and
animation files supplied will be published online in the electronic version of your article in Elsevier Web products, including ScienceDirect:
http://www.sciencedirect.com. Please supply 'stills' with your files: you can choose any frame from the video or animation
or make a separate image. These will be used instead of standard icons and will personalize the link to your video data. For more detailed
instructions please visit our video instruction pages at
http://www.elsevier.com/artworkinstructions. Note: since video
and animation cannot be embedded in the print version of the journal, please provide text for both the electronic and the print version
for the portions of the article that refer to this content.
Supplementary data
Elsevier
accepts electronic supplementary material to support and enhance your scientific research. Supplementary files offer the author additional
possibilities to publish supporting applications, high-resolution images, background datasets, sound clips and more. Supplementary files
supplied will be published online alongside the electronic version of your article in Elsevier Web products, including ScienceDirect:
http://www.sciencedirect.com. In order to ensure that your submitted material is directly usable, please provide the data
in one of our recommended file formats. Authors should submit the material in electronic format together with the article and supply
a concise and descriptive caption for each file. For more detailed instructions please visit our artwork instruction pages at
http://www.elsevier.com/artworkinstructions.
Submission checklist
The following list will be useful during the final checking of an article prior to sending
it to the journal for review. Please consult this Guide for Authors for further details of any item.
Ensure that the following
items are present:
One author has been designated as the corresponding author with contact details:
• E-mail address
• Full postal address
• Telephone and fax numbers
All necessary files have been uploaded, and contain:
•
Keywords
• All figure captions
• All tables (including title, description, footnotes)
Further considerations
•
Manuscript has been 'spell-checked' and 'grammar-checked'
• References are in the correct format for this journal
•
All references mentioned in the Reference list are cited in the text, and vice versa
• Permission has been obtained for use
of copyrighted material from other sources (including the Web)
• Color figures are clearly marked as being intended for color
reproduction on the Web (free of charge) and in print, or to be reproduced in color on the Web (free of charge) and in black-and-white
in print
• If only color on the Web is required, black-and-white versions of the figures are also supplied for printing purposes
For any further information please visit our customer support site at
http://support.elsevier.com.
Use of the Digital
Object Identifier
The Digital Object Identifier (DOI) may be used to cite and link to electronic documents. The DOI consists
of a unique alpha-numeric character string which is assigned to a document by the publisher upon the initial electronic publication.
The assigned DOI never changes. Therefore, it is an ideal medium for citing a document, particularly 'Articles in press' because they
have not yet received their full bibliographic information. The correct format for citing a DOI is shown as follows (example taken from
a document in the journal
Physics Letters B):
doi:10.1016/j.physletb.2010.09.059
When you use the DOI to create URL
hyperlinks to documents on the web, the DOIs are guaranteed never to change.
Proofs
One
set of page proofs (as PDF files) will be sent by e-mail to the corresponding author (if we do not have an e-mail address then paper
proofs will be sent by post) or, a link will be provided in the e-mail so that authors can download the files themselves. Elsevier now
provides authors with PDF proofs which can be annotated; for this you will need to download Adobe Reader version 7 (or higher) available
free from
http://get.adobe.com/reader. Instructions on how to annotate PDF files will accompany the proofs (also given online).
The exact system requirements are given at the Adobe site:
http://www.adobe.com/products/reader/tech-specs.html.
If
you do not wish to use the PDF annotations function, you may list the corrections (including replies to the Query Form) and return them
to Elsevier in an e-mail. Please list your corrections quoting line number. If, for any reason, this is not possible, then mark the corrections
and any other comments (including replies to the Query Form) on a printout of your proof and return by fax, or scan the pages and e-mail,
or by post. Please use this proof only for checking the typesetting, editing, completeness and correctness of the text, tables and figures.
Significant changes to the article as accepted for publication will only be considered at this stage with permission from the Editor.
We will do everything possible to get your article published quickly and accurately – please let us have all your corrections within
48 hours. It is important to ensure that all corrections are sent back to us in one communication: please check carefully before replying,
as inclusion of any subsequent corrections cannot be guaranteed. Proofreading is solely your responsibility. Note that Elsevier may proceed
with the publication of your article if no response is received.
Offprints
The corresponding
author, at no cost, will be provided with a PDF file of the article via e-mail. For an extra charge, paper offprints can be ordered via
the offprint order form which is sent once the article is accepted for publication. The PDF file is a watermarked version of the published
article and includes a cover sheet with the journal cover image and a disclaimer outlining the terms and conditions of use.
For inquiries relating to the submission of articles (including electronic submission) please
visit this journal's homepage. Contact details for questions arising after acceptance of an article, especially those relating to proofs,
will be provided by the publisher. You can track accepted articles at
http://www.elsevier.com/trackarticle. You can also
check our Author FAQs (
http://www.elsevier.com/authorFAQ) and/or contact Customer Support via
http://support.elsevier.com.
