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INTERACTION DESIGN FOR COMPLEX PROBLEM SOLVING
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Developing Useful and Usable Software
To order this title, and for more information, click here
By
Barbara Mirel, University of Michigan, Ann Arbor, MI, USA
Reviews
If your team already has someone responsible for the HCI of your products, encourage them to read this book and discuss the resulting
issues with you. In the context of a team it might also be helpful to make this book a team study effort so that you all better understand
those extra constraints on the total product that are necessary to convert excellent software into excellent usable software.
--from
a review by Francis Glassborow on accu.org
Barbara Mirel has spent years studying users for whom simple software solutions
aren't sufficient. Interaction Design for Complex Problem Solving is the first book to tackle the thorny problem of developing software
that is both usable and useful for users who have complex problems to solve. With clear explanations, detailed case studies, and thoughtful
ideas about how to proceed, this is an excellent resource for designers, developers, and usability specialists.
--Janice (Ginny)
Redish, Redish & Associates, Inc.
At last we have a text to help interaction designers, technical communicators, and programmers
understand (rather than defeat) the complexities of users engaged in knowledge work in real-world contexts. Barbara Mirel's Interaction
Design for Complex Problem Solving weaves theory and practice into a coherent, rich framework for thinking about, researching, and designing
powerful and useful systems.
--Johndan Johnson-Eilola, Clarkson University
Barbara Mirel cracks open the problem of software
usefulness with vigor and ambition. Her rich analysis of real-world problem-solving scenarios yields insight into previously neglected
general and domain-specific aspects of complex problems. From these she generates much-needed advice for designing intelligently useful
software.
"Mirel's models for examining complex problem solving are interesting, and the implications for her argument are clear...Thus,
this text is a new argument toward that push and a reshaping of our outlook toward design, formalized research methods, usefulness, and
usability in general, which makes this text a densely rich read worth several explorations." - Victoria Sharpe - Technical Communication
--T. R. Girill, University of California, Lawrence Livermore National Laboratory
"The book is well worth reading. It provides a broad-based
critique of oversimplifying approaches that is hard to beat and a level of sophistication about complex problem solving that would be
hard to match. I am positive that I will return to it and cite it frequently as I continue to work through similar issues in my work."
- Clay Spinuzzi - University of Texas at Austin
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