Getting your new job done To order this title, and for more information, click here Second Edition
By Bill Holtsnider, Word Flow, Denver, CO Brian Jaffe, Senior Vice President of Global IT, McCann-Erickson Advertising
Description Many technical professionals are tossed into their new position of managing an IT department without enough training or experience –
let alone a clear idea of what is expected of them. Other technicians are trying to decide if they should join the ranks of management,
and want the real facts about managing – and managing other technical pros – before they decide.
To compound the issue, most companies
have become highly dependent on their IT departments for their day-to-day business operations – often including revenue generation –
so the tasks are critical and the learning curve is steep.
The IT Manager's Handbook, 2nd edition provides essential information needed
to manage the new responsibilities thrust on you (or the ones you would like to have): vital tasks such as creating budgets, evaluating
technologies, administering compliance, and managing staff.
Audience
New IT managers in all areas of specialty, including technical professionals who are wannabe IT managers.
Contents Chapter One
1.1 Just What Does an IT Manager Do?
1.2 Managers in General
1.3 The Strategic Value of the IT Department
1.4 Develop an
IT Strategy
1.5 Additional Resources
Chapter Two
2.1 Keeping Employees Focused
2.2 Avoiding Burnout
2.3 Employee Training
2.4 Performance
Reviews
2.5 Additional Resources
Chapter Three
3.1 Why IT Managers Need to Deal with Hiring People
3.2 Write a Position Description
3.3 Recruiters
3.4 Selecting Candidates
3.5 Outsourcing and Offshore Outsourcing
3.6 Additional Resources
Chapter Four
4.1 Projects
and ?Project Management?: A Quick Overview
4.2 Phase One: Scope the Project
4.3 Phase Two: Develop a Project Plan
4.4 Phase Three:
Launch the Project
4.5 Phase Four: Track the Project's Progress
4.6 Phase Five: Close Out the Project
4.7 Decision-Making Techniques
4.8 What to do If/When the Project Gets Off Track
4.9 Useful Project Management Techniques
4.10 Funding Projects
4.11 Multiple Projects:
How to Juggle Well
4.12 Dealing with Non-IT Departments on a Project
4.13 Additional Resources
Chapter Five
5.1 The First Day
5.2
The First Month
5.3 Two IT Departments –
What Happens If Your Company Merges with Another?
5.4 Additional Resources
Chapter Six
6.1
The Budgeting Process
6.2 The Difference between Capital vs. Operating Expense Items
6.3 Lease versus Buy: Which One Is Better?
6.4
Other Budgeting Factors to Consider
6.5 Additional Resources
Chapter Seven
7.1 Dealing with Vendors
7.2 Key Evaluation Metrics
7.3
Getting Current Information
7.4 Purchasing Sources
7.5 Additional Resources
Chapter Eight
8.1 The Importance of Compliance to IT
8.2 The Rules
8.3 How to Comply with the Rules
8.4 Hidden Benefits of Complying with the Rules
8.5 Methodologies and Frameworks
8.6
It's Not Just Regulatory Compliance
8.7 Additional References
Chapter Nine
9.1 The Technical Environment
9.2 Understanding the User
Environment
9.3 TCO and Asset Management
9.4 Standards
9.5 Technology Refreshing
9.6 Additional Resources
Chapter Ten
10.1 Operations
Center
10.2 Multiple Environments
10.3 Scheduling Downtime
10.4 Change Management
10.5 Additional References
Chapter Eleven
11.1
Data Center
11.2 The Cable Plant
11.3 Additional Resources
Chapter Twelve
12.1 OSI Model
12.2 IP Addressing
12.4 Wide Area Networks
(WANs)
12.5 Remote Access
12.6 Network Management
12.7 Voice and Data Convergence
12.8 Additional Resources
Chapter Thirteen
13.1
A Quick Note on How We Got Here
13.2 Managing Security
13.3 Security Solutions and Technologies
13.4 Types of Threats
13.5 Some Security
Stories
13.6 Stay Informed
13.7 Additional Resources
Chapter Fourteen
14.1 Types of Software
14.2 Operating Systems
14.3 Open Source
14.4 Managing Software
14.5 Additional Resources
Chapter Fifteen
15.1 E-mail
15.2 Directory Services
15.3 Enterprise Resource Planning
15.4 Additional Resources
Chapter Sixteen
16.1 Managing the Data
16.2 Disk Storage Technology
16.3 Tape Storage and Backup
16.4
Information Lifecycle Management
16.5 Additional Resources
Chapter Seventeen
17.1 Value of Help Desks
17.2 Components a Help Desk
17.3 Call Tracking
17.4 Staffing
17.5 Service Level Agreements
17.6 User Training
17.7 Additional Resources
Chapter Eighteen
18.1
The Internet
18.2 Corporate Websites
18.3 Intranets
18.4 Creating and Managing Websites
18.5 E-commerce
18.6 Additional Resources
Chapter Nineteen
19.1 User Equipment Issues You'll Face
19.2 Desktops
19.3 Laptops, Handhelds and Other Portable Equipment
19.4
Additional Resources
Chapter Twenty
20.1 Defining the Scope
20.2 Create a Disaster Recovery Plan
20.3 A Word About Business Continuity
20.4 The Hidden Benefits of Good Disaster Recover Planning
20.5 Additional Resources
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