 |
|
| IT PERFORMANCE MANAGEMENT
| |
| | |
|
|
To order this title, and for more information, click here
By
Peter Wiggers, Consultant, IBM Global Services
Maritha de Boer-de Wit, Consultant, IBM Global Services
Henk Kok, IT Strategist, Essent Corporate ICT
Description
IT Performance Management addresses the way organizations should balance the demand and the supply of information technology,
optimizing the cost and maximizing the business value of IT.
In this book several aspects of IT performance management are described.
The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the
IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related
management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value
perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply
of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization.
This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of
managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist,
a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working
environment immediately.
IT Performance Management:
* Provides an overview of best practices and available thinking
on the subject of IT cost and value
* Describes the subject of IT cost and value related to management issues on IT strategy, portfolio
management, service management, architecture and sourcing
* Addresses differing degrees of maturity between IT and the business, illustrated
by case studies
Audience
IT Directors and Managers; CIO's; CFO's; IT Service Providers; IT Consultants.
Contents
Introduction and framework:
Introduction; IT as a business within a business; The added value of IT; Reader's Guide;
What is IT performance management about?
Introduction; Some basic concepts; Performance management basics; The IT Performance
Management Grid; The Terminology Used; Balancing the demand and supply of IT; Demand and supply in the IT value perception model; Summary;
IT Service and IT Service Provisioning:
Introduction; Structuring IT Services; Defining and describing services and
service structures; The introduction of new IT services; Performance management of IT service provisioning; Summary;
Managing
the cost of IT:
Introduction; Cost of IT; Understanding IT Cost; Controlling the cost of IT; Focus of IT optimization; Summary;
Measuring the added value of IT:
Introduction; Context of value; The business value of the organization; The business
value of the IT department; The business value of IT investments; The investment proposal (the business case); Financing the investments;
Summary;
Managing the IT portfolio:
Introduction; Strategy and strategy alignment; The role of architectures in IT performance
management; Practical approaches to the alignment of business and IT; Managing the demand axis of the IT portfolio; Managing the supply
axis of the IT portfolio; Managing IT performance; Summary;
The Marketplace for IT Services:
Introduction; Classification
of marketplaces; The internal marketplace of IT Services; IT services in the context of the IT value chain; The maturity of IT service
provisioning; Pricing and charging of IT services; IT vendor management; Summary;
Sourcing and Managing a Mixed IT Portfolio:
Introduction; Building an IT sourcing strategy; Crafting IT sourcing deals; Managing the integral IT services portfolio; Some lessons
learned in outsourcing IT; Summary;
Organizing the Demand and Supply of IT:
Introduction; The key roles in IT performance
management; Model A- Decentralized in business units; Model B- Centralized in corporate information services; Model C- the service centre;
Model D- Business and IT fusion;
Illustrating the IT Value Perception Model:
Introduction; Level 1- IT is a facility;
Level 2- IT is a service; Level 3- IT is a partner; Level 4- IT is an enabler;
Back to Business:
Introduction; IT value
perception model; Self-assessment checklist; The 10 next steps per percetion level; The growth path through the IT value perception model;
Practical guide on migration; Glossary; Bibliography.
| Bibliographic details |
Hardbound, 304 pages, publication date: OCT-2003
ISBN-13: 978-0-7506-5926-0
ISBN-10: 0-7506-5926-2
Imprint: BUTTERWORTH HEINEMANN
|
| Price and Ordering |
Price:
EUR 75.95
GBP 50.99
USD 84.95
|  |
Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
|
See also information about conditions of sale & ordering procedures, and links to our regional sales offices.
|
076/722
Last update: 30 Oct 2009
|
|
| |
| | |
|
|
| |
Home | Elsevier Sites | Privacy Policy | Terms and Conditions | Feedback | Site Map | A Reed Elsevier Company