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| THE BENCHMARKING BOOK
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A how-to guide to best practice for managers and practitioners
To order this title, and for more information, click here
By
Tim Stapenhurst, Director, The Sigma Consultancy, UK; previously Head of Management Science, BP Exploration and Senior Operations Research Analyst, Thorne-EMI, Project Leader, Anglo American Corporation
Description
With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies
are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other
organizations that are recognized as leaders.
The Benchmarking Book is an indispensable guide to process improvement
through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking
studies.
Covering everything from essential theory to important considerations such as project management and legal issues, The
Benchmarking Book is the ideal step-by-step guide to assessing and improving your company's processes and performance through
benchmarking.
Audience
Quality managers, practitioners and consultants. Members of quality organizations and associations, including the American Society for
Quality (ASQ--more than 100,000 individual and organizational members).
Contents
PART I: What is Benchmarking?
1. What is Benchmarking?
2. Methods of Benchmarking
PART II: The
Benchmarking Process
Phase 1 - Internal Preparation
3. Selecting a Project and Commissioning a Team
4. The Team Begins
Work
5. Identifying and Selecting Benchmarking Participants
6. Metrics and Data
7. Normalization: How to compare apples with
pears
8. How to Identify Benchmarking Metrics
9. Reviewing and Finalizing Metrics
10. The Importance of Operational Definitions
and How to Create Them
11. Finalizing the Project Plan and Gaining Management Support
12. Inviting and Working with Participants
Phase 2 - Benchmarking Performances
13. Effective Acquisition of Complete Accurate Data
14. Turning Data into
Recommendations
15. Finalizing the Report and Other Deliverables
Phase 3 - Improving Performance
16. From
Report to Improvement
17. Beyond the Numbers: Gathering Information from Participants
18. Implementation Considerations
19.
Copying with Understanding
PART III: Managerial and Organizational Aspects of Benchmarking
20. Management
Roles and Responsibilities
21. An Introduction to Legal Issues and Working with Consultants
PART IV: Case Studies
22.
Benchmarking IT at Citigroup
23. The Drilling Peformance Review - The Evolution of a Benchmarking Club
24. Benchmarking Local Goverment
Services
25. The Best Practice Club
Bibliography
| Bibliographic details |
Paperback, 496 pages, publication date: APR-2009
ISBN-13: 978-0-7506-8905-2
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 50.95
USD 64.95
GBP 34.99
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Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
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076/729
Last update: 25 Nov 2009
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