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A practical road-map to sustainable Business Process Management
To order this title, and for more information, click here
By
John Jeston, manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.
Johan Nelis, Founding member and Vice Chairman of the Dutch Business Process Management Forum; Coordinator for the United Nations Industrial Development Organization; Business Process Management Consultant.
Description
Business Processes are one of the critical drivers for any organisation in realizing their organizational strategic objectives. This means
that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands,
such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes
in strategy; and linking processes to new partners and suppliers.
Establishing and maintaining a process-focused organization is critical
as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available
for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place.
This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused
organization: * process governance * strategic alignment * methods (execution/implementation) * people * culture * technology.
Each of these critical Dimensions are given a systematic and revealing treatment, examining each Dimension in terms of: * Importance
* Key trends in this area * Elements that comprise the dimension * Detailed description of the elements that comprise the ideal or
visionary position * Road map of how to get there from various starting positions.
Audience
Senior business executives and business line managers, Process directors and project managers, Chief Process Officers, Chief Operating
Officers, Chief Information Officers, Chief Technical Officers , Business and IT managers.
Secondary market for students studying Business
Process Management.
Contents
Table of Contents
Contributors
Foreword
Preface
Acknowledgements
How to read this book
Part I Overview and case studies
Chapter 1 Importance
of business processes
Chapter 2 Case studies:
Introduction
Citibank Germany
Nedbank South Africa
Wealth management organization
Aveant Home Care
Part II Management by Process: A roadmap to sustainable BPM
Chapter 3 Introduction
Chapter 4 Process leadership
Chapter
5 Process governance
Chapter 6 Process performance
Chapter 7 Strategic alignment
Chapter 8 People capability
Chapter 9 Project execution
Chapter 10 Future of BPM
Part III Appendices
Appendix A: Process leadership
Appendix B: Process governance
Appendix C: People capability
Appendix D: Technology
References and bibliography
Index
| Bibliographic details |
Paperback, 322 pages, publication date: APR-2008
ISBN-13: 978-0-7506-8761-4
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 36.95
USD 43.95
GBP 24.99
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Last update: 22 Sep 2009
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