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Practical Guidelines to Successful Implementations
To order this title, and for more information, click here
Second Edition
By
John Jeston, manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.
Johan Nelis, Founding member and Vice Chairman of the Dutch Business Process Management Forum; Coordinator for the United Nations Industrial Development Organization; Business Process Management Consultant.
Description
Business Process Management: Practical Guidelines to Successful Implementations
provides organizational leadership
with an understanding of Business Process Management and its benefits to an organization.
This is an easy-to-use, easy-to-read guide
that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management
projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards
a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement
culture.
Audience
Business Process Managers and Analysts, Project Managers, Operations Managers, Chief Information Officers, Chief Technical Officers
Supplementary
text, post graduate level, for business courses (not IT courses) on process management, MBA, Management of Information Systems, Project
Management
Contents
Introduction; Part I Frequently asked questions; How to demystify BPM; What is Business Process Management(BPM)? Why is it important
to improve business processes before automating them?; When should you do BPM? What are the main drivers and triggers?; Who should be
involved in BPM?; Why are organizational strategy and process architecture important in a BPM implementation?; How do you sell BPM technology
to the organization?: What are the critical success factors in a BPM project?; What are the critical implementation aspects of a BPM
solution?; Why do you need a structured approach to implementing BPM?; Part II The Framework; Chapter 11 Framework overview; Guidelines
of how to use the Framework; Organization Strategy phase; Process Architecture phase; Launch Pad phase; Understand phase; Innovate
phase; People phase; Develop phase; Implement phase; Realize Value phase; Sustainable Performance phase; Essentials Introduction; Project
Management; People Change Management; Leadership; Part III BPM and the organization; BPM Maturity; Embedding BPM within the organization;
Part IV Appendices?tools and techniques; Appendices; Bibliography
| Bibliographic details |
Paperback, 504 pages, publication date: JAN-2008
ISBN-13: 978-0-7506-8656-3
Imprint: BUTTERWORTH HEINEMANN
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Last update: 22 Sep 2009
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