The Complete Guide to Customer Support

How to Turn Technical Assistance Into a Profitable Relationship
The Complete Guide to Customer Support on ScienceDirect(Opens new window)
Paperback, 272 Pages
Published: JAN-2002
ISBN 10: 1-57820-097-0
ISBN 13: 978-1-57820-097-9
Imprint: CMP PUBLICATIONS

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By
Joe Fleischer

Description
Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t


 
Last update: 6 Nov 2011