The Call Center Handbook

The Complete Guide to Starting, Running, and Improving Your Call Center
The Call Center Handbook on ScienceDirect(Opens new window)
Paperback, 283 Pages
Published: NOV-2003
ISBN 10: 1-57820-305-8
ISBN 13: 978-1-57820-305-5
Imprint: CMP PUBLICATIONS

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By
Keith Dawson

Description
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im


 
Last update: 6 Nov 2011