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| THE CALL CENTER HANDBOOK
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The Complete Guide to Starting, Running, and Improving Your Call Center
To order this title, and for more information, click here
Fourth Edition
By
Keith Dawson
Description
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities
that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
| Bibliographic details |
Paperback, 283 pages, publication date: NOV-2003
ISBN-13: 978-1-57820-305-5
ISBN-10: 1-57820-305-8
Imprint: CMP PUBLICATIONS
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| Price and Ordering |
Price:
EUR 40.95
USD 42.95
GBP 35
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Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
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Last update: 5 Sep 2009
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