The Call Center Dictionary

The Complete Guide to Call Center and Customer Support Technology Solutions
The Call Center Dictionary on ScienceDirect(Opens new window)
Paperback, 227 Pages
Published: JAN-2002
ISBN 10: 1-57820-095-4
ISBN 13: 978-1-57820-095-5
Imprint: CMP PUBLICATIONS

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By
Madeline Bodin

Description
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,


 
Last update: 6 Nov 2011