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| THE CALL CENTER DICTIONARY
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The Complete Guide to Call Center and Customer Support Technology Solutions
To order this title, and for more information, click here
Third Edition
By
Madeline Bodin
Description
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends
in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
| Bibliographic details |
Paperback, 227 pages, publication date: JAN-2002
ISBN-13: 978-1-57820-095-5
ISBN-10: 1-57820-095-4
Imprint: CMP PUBLICATIONS
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| Price and Ordering |
Price:
USD 27.95
GBP 17.99
EUR 20.95
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Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
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Last update: 5 Sep 2009
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