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To order this title, and for more information, click here
By
Maxine Kamin, Maxine Kamin is the founder and president of TOUCH Consulting, Inc. She has been involved in leadership and customer service research and training for over 25 years.
Description
The Trainer?s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas.
Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed
to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint?
presentations and electronic copies of all supporting material featured in the book.
Customer Service Training provides practical, hands-on
guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and
assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises,
handouts, assessments and tools to help you: – create fantastic customer service to meet your specific needs – raise the bar for service
excellence – become a more effective and efficient facilitator – ensure training is on target and gets results
?This book is a complete
training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate
training equals first-rate customer service.?
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
Other books in this
series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
Audience
Training practitioners/consultants; HR practitioners
Contents
The Fantastic Service Equation; Assessing the Organizational Need; Designing Your Training; Facilitating the Training Session; Evaluating
Learning; One-Hour Programme;Half-Day Programme; One-Day Programme; Training Executives and Supervisors; Customer Service and the Bottom
Line; Assessments; Learning Activities; Optional Learning Activities.
| Bibliographic details |
Paperback, 224 pages, publication date: APR-2006
ISBN-13: 978-0-7506-6363-2
ISBN-10: 0-7506-6363-4
Imprint: PERGAMON FLEXIBLE LEARNING
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| Price and Ordering |
Price:
EUR 61.95
GBP 40.99
USD 63.95
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076/726
Last update: 5 Sep 2009
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