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Edited By Yoel Mansfeld, Senior Lecturer, Department of Geography, University of Haifa, Israel Abraham Pizam, Dean & Linda Chapin Eminent Scholar; Chair in Tourism Management, Rosen College of Hospitality Management, University of Central Florida, USA
Description The topic of safety and security in the tourism industry is of vital importance globally. In recent years, and mainly after the 9/11
event, both academics and practitioners have started to look into crisis management issues seeking workable solutions in order to mitigate
the negative impacts of safety and security incidences on the tourism industry and affected destinations.
Tourism, Safety and Security:
a multi dimensional analysis brings together the writings of international leading academics and practitioners in this field to discuss
prevention measures and crisis management options, in incidences of tourism safety and security. The layout and content of the book
are aimed at analyzing different types of safety and security problems as well as finding managerial strategies and tactics to address
them.
Divided into four sections this book looks at: – Tourism and security issues: including the impact of terror in the hotel market
in Israel – Tourism and crime issues: including premises liability, drug trafficking, theft and street robbery – Tourism and safety
Issues: including the impact of SARS in Asia and Foot and Mouth Disease in the UK – Tourism crisis management issues: including the 9/11
crisis, public relations, and the aftermath of the Bali bombings
Each chapter has a user friendly structure including study objectives,
concept definitions and review questions.
Audience
Senior Undergraduates and postgraduates of tourism marketing and tourism management, particularly modules covering Tourism Policy and
Development. Also those studying these issues from a variety of disciplines such as: Hospitality Management, Leisure Studies, Tourism
Economics, International Relations & Political Sciences, Tourism Geography, Marketing, MBA etc.
Secondary market: practitioners e.g.
tourism consultants and planners.
Contents LIST OF CONTRIBUTORS
PROLOGUE Abraham Pizam and Yoel Mansfeld
1. Towards a Theory of Tourism Security
Yoel Mansfeld (University
of Haifa) and Abraham Pizam (University of Central Florida)
SECTION I: TOURISM, TERRORISM AND CIVIL UNREST ISSUES
Introduction Yoel
Mansfeld (University of Haifa) and Abraham Pizam (University of Central Florida)
2. A Social Theory of Terrorism and Tourism
Peter
Tarlow (Tourism & More Consulting)
3. War, Terror, and the Tourism Market in Israel
Aliza Fleischer (The Hebrew University of
Jerusalem) and Steven Buccola (Oregon State University)
4. Tourism and Civil Disturbances: An Evaluation of Recovery Strategies in Fiji
1987-2000
Brian King (Victoria University) and Tracy Berno (CPIT)
SECTION II: TOURISM AND CRIME ISSUES
Introduction
Yoel
Mansfeld (University of Haifa) and Abraham Pizam (University of Central Florida)
5. The Growth of the Caribbean Narcoeconomy: Implications
for Tourism
Jerome L. McElroy (Saint Mary's College)
6. Do Incidences of Theft at Tourist Destinations have a Negative Effect on
Tourists? Decisions to Travel to Affected Destinations?
Judy Holcomb and Abraham Pizam (University of Central Florida)
7. The Tourist
and his Criminal: Patterns in Street Robbery
Dee Wood Harper (Loyola University, New Orleans)
SECTION III: TOURISM AND SAFETY
ISSUES
Introduction
Yoel Mansfeld (University of Haifa) and Abraham Pizam (University of Central Florida)
8. Recovering from
SARS: The Case of Toronto Tourism
Geoffry Wall (University of Waterloo)
9. Risk Management for Australian Commercial Adventure Tourism
Operations
Damian Morgan (Monash University) and Martin Fluker (Victoria University)
10. The Effect of Disaster on Peripheral
Tourism Places and the Disaffection of Prospective Visitors
Wilson Irvine (Robert Gordon University) and Alistair R Anderson (Robert
Gordon University)
11. Safety and Security Issues Affecting Inbound Tourism in the People?s Republic of China
Zelia Breda (Universidade
de Aveiro) and Carlos Costa (Universidade de Aviero)
12. When Wildlife Encounters Go Wrong: Tourist Safety Issues Associated with Threatening
Wildlife
Gianna Moscardo (James Cook University), Matthew Taverner (Hong Kong) and Barbara Woods (James Cook University)
SECTION
IV: TOURISM CRISIS MANAGEMENT ISSUES
Introduction Yoel Mansfeld (University of Haifa) and Abraham Pizam (University of Central Florida)
13. Public Relations and Advertising Strategies for Tourist Destination Image Crises
Eli Avraham (University of Haifa)
14. A
Comparative Assessment of Three South East Asian Tourism Recovery Campaigns: Singapore Roars: Post SARS, Wow Philippines 2003 and Bali
Post October 12, 2003 Bombing
David Beirman (Israel Tourism Office)
15. The Role of Security Information in Tourism Crisis Management:
The Missing Link
Yoel Mansfeld (University of Haifa)
16. Crisis Management and Recovery: How Washington, DC Hotels Respond to
Terrorism
Greg Stafford (General Manager, Holiday Inn-on-the-Hill), Larry Yu (George Washington University) and Alex Kobina Armoo
(Baltimore International College)
17. Hospitality Crisis Management Practices: The Israeli Case
Aviad Israeli (Ben Gurion University
of the Negev) and Arie Reichel (Ben Gurion University of the Negev)
18. Tour Operators and Destination Safety
Nevenka Cavlek (University
of Zagreb)
SUMMARY AND CONCLUSIONS Yoel Mansfeld (University of Haifa) and Abraham Pizam (University of Central Florida)
INDEX
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