By
David Loader, Managing Director, Derivatives Management Services, London
Description
'Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal
and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to
instil cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind
of scenario managers or supervisors might face in their role and shows what decisions could and should be made.
The operations
function in a financial organization is crucial to the success of the business. It drives both profitability and reputation as well as
contributing to business development and support. It is also a complex part of a business and one that is treated differently in different
types of organizations. The complexity of operations and the diverseness of the teams and the people they interact with create a need
for a high degree of relationship and resource management.
For instance a bank that is involved in both retail and investment banking
will have hundreds of different relationship situations, but so too will a small private client broker. Some situations may be common
to all types of organizations; others common to particular types of organizations and a few will be very specific to an organization.
These relationships may be very open or highly discreet and confidential.
Whatever the type of relationship, whether problematic
or successful, it is likely that any problems will have an impact of the business. For operations managers their role is a key one. Charged
with managing resources and the numerous relationship issues, it is neither a simple task nor, because of the variety and frequency of
the issues that might arise, one that is easy to find solutions for. This book, however, explores some of the situations that managers
might find themselves in and puts forward some solutions.
Relationships and resources are the energy source that makes operations
work and managed well they will provide the means to grow and to attain success. The central aim of this book is to provide knowledge
and guidance on this important and key area of operations management. Successful operations teams are built on talented resource and
effective management - let this book be your guide.
Audience:
Operations staff in banks and other financial institutions who have experience in the finance industry; Individuals who seek a career
move into the operational side of the business, or those who wish to move into a supervisory/management role with the operations function.
