 |
|
| HUMAN RESOURCE MANAGEMENT IN THE HOSPITALITY AND TOURISM INDUSTRY
| |
| | |
|
|
To order this title, and for more information, click here
Second Edition
By
Michael Riley, Professor of Organizational Behaviour, Department of Management Studies for the Service Sector, University of Surrey.
Description
This fully updated and expanded second edition of Human Resource Management examines the role of human resource management in the hospitality
and tourism industry. The subject is approached from four perspectives: * the social psychology of managing people * the economics of
labour * the practical techniques * strategy.
The author argues that labour costs, labour utilisation, labour market behaviour and
pay are inseparable from the skills of managing people. The book contains an important analysis of the labour market for this industry
and now, in its second edition includes, among others, chapters on attitude measurement, customer-employee relations, questionnaire design
and organizational change.
Human Resource Management in the Hospitality and Tourism Industry is written in a clear, user-friendly style
and offers a challenging view of the subject and an opportunity to learn an important aspect of management in an applied context. It
is appropriate for degree level students and practitioners in the industry.
Audience
Degree level and BTEC Higher hospitality students; Practising managers.
Contents
Introduction; An anatomy of the hotel and catering labour market - Understanding labour markets; An anatomy of hotel and catering labour
markets; Overtime and labour costs; People at work - Stating the problem; Start Monday: the manager-worker relationship; Motivation;
Negative behaviour; Groups and teams; Feelings about pay; Organizations and authority; Attitudes and attitude measurement; Understanding
customer-staff relations; Some useful techniques - Labour utilization and productivity; The measurement of labour turnover and labour
stability; Recruitment and selection; Appraisal; Pay administration; Grievance and dispute management; Personnel administration; The
costs of training; Questionnaire design; Human resource management and quality - Commitment, job satisfaction and labour turnover; Empowerment;
Functional flexibility and the service organization of the future; Management at the corporate level - Career management; Organizational
change; Developing labour strategies; Further reading; Index.
| Bibliographic details |
Paperback, 264 pages, publication date: JUN-1996
ISBN-13: 978-0-7506-2729-0
ISBN-10: 0-7506-2729-8
Imprint: BUTTERWORTH HEINEMANN
|
| Price and Ordering |
Price:
EUR 45.95
GBP 31.99
USD 55.95
|  |
Books and book related electronic products are priced in US dollars (USD), euro (EUR), and Great Britain Pounds (GBP). USD prices apply to the Americas and Asia Pacific. EUR prices apply in Europe and the Middle East. GBP prices apply to the UK and all other countries.
|
See also information about conditions of sale & ordering procedures, and links to our regional sales offices.
|
076/716
Last update: 4 Sep 2009
|
|
| |
| | |
|
|
| |
Home | Elsevier Sites | Privacy Policy | Terms and Conditions | Feedback | Site Map | A Reed Elsevier Company