How to Achieve Implementation Success with Limited Time and Resources To order this title, and for more information, click here
By Bennet Lientz, The John E. Anderson School of Management, University of California, Los Angeles, U.S.A. Kathryn Rea, The Consulting Edge, Beverly Hills, California, U.S.A.
Description On Time Technology Implementation presents technology implementation guidelines and lessons learned from over 30 years of successful, hands-on project experience.
Audience
Courses in management, business, library science, and engineering dealing with data management, information management, systems and technology;
professionals in information systems and business staff & managers involved in strategy and planning to improve and implement business
processes, information systems managers, business managers, project leaders, systems and business analysts, process engineers, and human
resources.
Contents Preface.
Part I--Set the Direction:
Introduction:
Introduction.
Business Direction of Information Technology.
Business
Processes and Technology.
Technology and Software Tool Trends.
Challenges Facing Information Technology and Management.
Critical Success
Factors in Systems and Technology.
Trends in Software Development.
Trends in Software Packages.
Trends in Knowledge Management.
Techniques
of the Past.
Where Are the Benefits?
A Real World Approach.
Organization of the Book.
Transition to a New Approach.
Examples.
Lessons
Learned.
Summary.
What to Do Next.
Develop the Business Process Plan and Strategy:
Introduction.
Observations on Business
Processes.
Common Problems with Processes.
Steps in Developing the Process Plan and Strategy.
How to Build Your First Process Plan.
What
Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Define the New Process,
Benefits, and Requirements:
Introduction.
Step 1: Define the New Business Process.
Step 2: Determine Requirements for the New
Process.
Step 3: Identify Costs and Benefits.
Step 4: Present the Results to Management.
Step 5: Determine the Technology Approach and
Refine Costs and Benefits.
Step 6: Make the Buy or Build Decision.
What Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Assess Outsourcing:
Introduction.
The Outsourcer's View of the World.
What
Can Be Outsourced?
Steps in Outsourcing.
What Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Part II--Software Development:
Define Requirements and Do Prototyping:
Introduction.
Step 1: Identify
the Development Team and Establish the Development Plan.
Step 2: Develop Detailed Requirements for Development.
Step 3: Determine the
Methods and Tools to be Applied Throughout Development.
Step 4: Perform Data Analysis.
Step 5: Develop the First Prototype.
Step 6: Conduct
a Pilot of the Prototype and the New Process.
Step 7: Refine the Prototype and Conduct More Pilots.
What Can Go Wrong?
Reduced Schedule
and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Perform System Development and Integration:
Introduction.
Computer-Aided Software Engineering.
System Design.
Programming and Unit Testing.
Testing Preparation and Test Categories.
Integration of Programs.
Integration Testing.
System Testing.
What Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons
Learned.
Summary.
What to Do Next.
Conversion, Procedures, and Training:
Introduction.
Steps in Data Conversion.
Steps
in Documentation and Procedures.
Steps in Training and Using Training Materials.
What Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Perform Maintenance, Enhancement, and Production Support:
Introduction.
Issues in Maintenance.
Issues in Enhancements.
Issues in Production Support.
Maintenance and Enhancement Steps.
Implement a Maintenance
and Enhancement Policy.
Routine Production Support.
Production Crises.
Implement a Production Strategy.
What Can Go Wrong?
Reduced Schedule
and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Part III--Software Packages:
Carry Out Evaluation
and Selection:
Introduction.
Selecting a Winning Combination.
Seven Steps in Evaluation and Selection.
What Can Go Wrong?
Reduced
Schedule and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Conduct Negotiations and Define the Implementation
Plan:
Introduction.
Contract Negotiations for the Software Package.
Contract Negotiations for Consultants.
Implementation Planning
Steps.
What Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Implement
the Package:
Introduction.
Managing Consultants.
The Package of the Process-Who Wins?
Steps in Package Implementation.
Implementing
New Software Package Releases.
Implementing ERP Software.
What Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons
Learned.
Summary.
What to Do Next.
Part IV--Knowledge Management:
Identify Opportunities and Develop Your Strategy:
Introduction.
Issues in Knowledge Management.
Steps in Establishing Knowledge Management.
Example: The Lessons Learned Knowledge Base.
What Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Analyze Knowledge
Management Technologies and Services:
Introduction.
Data Preparation.
Metadata.
On-Line Analytical Processing.
Models.
Artificial
Intelligence.
Data Mining.
Data Visualization.
Combining Methods.
Example: Enterprise Resource Planning.
Consultants in Knowledge Management.
Evaluation of Products.
What Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Implement Knowledge Management:
Introduction.
Steps in Implementing Knowledge Management.
Establish the Lessons Learned
Knowledge Base.
Management and Support of Knowledge Management.
What Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Part V--Electronic Commerce and Implementing Issues:
Implementing Electronic Commerce:
Introduction.
Steps in Implementing E-Commerce.
What Can Go Wrong?
Reduced Schedule and Low-Cost Approach.
Examples.
Lessons Learned.
Summary.
What to Do Next.
Overcome Implementation Issues:
Introduction.
Lack of Top Management Commitment.
Failure to
Gain User Commitment.
Misunderstanding Requirements.
Lack of User Involvement.
Failure to Manage End-User Expectations.
Changing Scope,
Objectives, and Requirements.
Lack of Required Knowledge and Skills in the Team.
New Technology.
Insufficient or Inappropriate Staffing.
Conflicts among User Departments.
Management Directs the Implementation.
A System Is Implemented, but There Is No Benefit.
Many Problems
Build Up during Implementation.
Wrong Technology Solution Chosen for Implementation.
New Process and System Are Operational, but Dysfunctional
with the Organization.
Picking Up the Pieces When the Implementation Fails.
Summary.
Index.
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