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| INTRODUCING MANAGEMENT
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A Development Guide
To order this title, and for more information, click here
Second Edition
By
Kate Williams, Co-director of the Learning Approach, a training and resource consultancy specialising in developing managers.
Bob Johnson, A management consultant and trainer and author of the highly successful first edition of this text.
Description
A concise and easy-to-read summary of the principles and practice of management for team leaders and line managers.
Introducing
Management defines the scope of the management task and breaks it down to clarify and explain the full range of management responsibilities:
Managing in Context - an introduction to the management role, setting it in the context of the whole organization and responsibilities
for the new manager; Managing People - how to motivate people, lead and delegate and manage teams to improve performance and successfully
manage change; Managing Activities - adding value to inputs to meet customer needs, how to plan and organise the workplace to make improvements;
Managing Information - how to acquire accurate, timely and relevant information for the basis of quality management decisions; Managing
Resources - a guide to all you need to know about financial information, budgeting and stock control.
This is the standard classification
of management responsibilities adopted by most competence-based frameworks.
Audience
First line managers, team leaders - studying for Level 3 Management qualification (Introductory & Full Certificate) + S/NVQ at level 3. Training Providers
Contents
Managing in Context - Achieving Results; Managing Resources; Focusing on Customers; Understanding the Culture; Understanding the Environment;
Managing People - Motivating Staff; Leading and Delegating; Managing and Conflict; Improving Performance; Managing Change; Managing Activities
- Changing Inputs into Outputs; Satisfying Customers; Planning, Organizing and Controlling Work; Managing the Workplace; Managing Information
- Solving Problems and Making Decisions; Recording, Storing and Retrieving Information; Communicating Effectively: in writing; Communicating
Effectively: Face-to-Face; Managing Resources - Financial Information & Management Control; Understanding Financial Accounts; Preparing
and Using Budgets; Managing Costs & Resources
| Bibliographic details |
Paperback, 368 pages, publication date: AUG-2003
ISBN-13: 978-0-7506-5920-8
ISBN-10: 0-7506-5920-3
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 37.95
USD 42.95
GBP 24.99
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Last update: 4 Sep 2009
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