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| INTRODUCTION TO KNOWLEDGE MANAGEMENT
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KM in Business
To order this title, and for more information, click here
By
Todd Groff, Consultant, IBM's Business Consulting Services, Henryetta, OK, USA
Thomas Jones, Consultant, IBM's Business Consulting Services, Okmulgee, OK, USA
Description
This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation,
communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available
technologies.
The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that
illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion
questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.
Audience
Business courses with sections on knowledge management; corporate training programs in knowledge management
Contents
Introducing KM; Personal KM; Capture & Corroborate; Organize and Secure; Analyze and Collaborate; Story Telling & Knowledge Transfer;
Systems Thinking; Harnessing Metcalfe's Law; 3D Communication; Building-In Knowledge Exchange; Developing KM Strategies; The Ethics of
KM; Metrics and the Taming of Wicked Problems; Careers in KM.
| Bibliographic details |
Paperback, 183 pages, publication date: JUL-2003
ISBN-13: 978-0-7506-7728-8
ISBN-10: 0-7506-7728-7
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 39.95
USD 44.95
GBP 25.99
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076/732
Last update: 3 Oct 2009
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