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| EMPOWERMENT: HR STRATEGIES FOR SERVICE EXCELLENCE
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To order this title, and for more information, click here
By
Conrad Lashley, Professor of Leisure Retailing, Centre for Leisure Retailing, Nottingham Business School, UK
Included in series
Hospitality, Leisure and Tourism,
Description
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource
strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a
win: win situation for all concerned.
When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations
to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees
to best advantage and enhance personal capabilities.
'Empowerment: HR strategies for service excellence' uses case studies from companies
such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating
how different forms of empowerment are employed and different working arrangements are practiced.
Audience
3rd year undergraduates, postgraduates, academics and practitioners specializing in tourism and hospitality.
Those specializing in generic business studies and HRM.
Contents
Employee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment
through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through
delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management;
Employment strategy and the service organization; Empowerment: another flash in the panaceas?
| Bibliographic details |
Paperback, 300 pages, publication date: JUN-2001
ISBN-13: 978-0-7506-5244-5
ISBN-10: 0-7506-5244-6
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 46.95
USD 52.95
GBP 31.99
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Last update: 4 Sep 2009
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