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An IS/IT Manager's Guide
To order this title, and for more information, click here
By
Stephen Rood, Senior Director of Information Technology, MW Houck Inc., USA
Description
Computer Hardware Maintenance presents the full scope and understanding of how the PC hardware maintenance function should operate and
be managed in an organization, including steps involved in containing costs, keeping records, and planning the integration of the help
desk function.
In today's IS department too often the PC hardware maintenance function is treated as a 'necessary evil', with the
understanding that eventually all equipment will have some degree of mechanical or electrical failure. This book discusses scenarios
where keeping the maintenance function internal is most viable and where having it external, from a depot service, pickup and delivery,
or on-site service, is most viable. Computer Hardware Maintenance concludes with brief descriptions of available third-party systems
and how emerging trends in PC hardware configuration as proposed by the Desktop Management Task Force (DMTF) will have a major impact
on the PC hardware maintenance function in the future.
Contents
Introduction to the hardware maintenance function; Considerations on the installed base of PC hardware; Approaches to the maintenance
function; Personnel and motivation under internal maintenance management; Steps in choosing an external maintenance source; Managing
the external maintenance function; Integration of the Help Desk, asset tracking and hardware maintenance call management systems; The
maintenance management information systems; Listing of third-party computerized maintenance
support packages; Implications of the proposed
Desk Top Management Taskforce (DTMF) Standard on managing a PC installed base and maintenance management; Computerized maintenance management
system evaluation check list.
| Bibliographic details |
Paperback, 160 pages, publication date: DEC-1995
ISBN-13: 978-0-7506-9494-0
ISBN-10: 0-7506-9494-7
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
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USD 73.95
GBP 46
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077/763
Last update: 7 Sep 2009
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