By
Randy Harris, University of Waterloo, Ontario, Canada
Description
From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream
and are here to stay forever.
Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical
book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research—in lexicography, conversation
analysis, computational linguistics, and social psychology—author Randy Allen Harris outlines the principles of how people use language
interactively, and illustrates every aspect of design work.
In the first part of the book, Harris provides a thorough conceptual basis
of language in all its relevant aspects, from speech sounds to conversational principles. The second part takes you patiently through
the entire process of designing an interactive speech system: from team building to user profiles, to agent design, scripting, and evaluation.
This book provides interaction designers with the knowledge and strategies to craft language-based applications the way users will expect
them to behave.
Audience:
User interface designers, usability engineers, and others responsible for voice/speech interaction systems for all types of products--including
computer software and other products for sight-impaired users.
