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Crafting the New Conversational Speech Systems
To order this title, and for more information, click here
By
Randy Harris, University of Waterloo, Ontario, Canada
Description
From the voice on the phone, to the voice on the computer, to the voice from the toaster, speech user interfaces are coming into the mainstream
and are here to stay forever.
Soundly anchored in HCI, cognitive psychology, linguistics, and social psychology, this supremely practical
book is loaded with examples, how-to advice, and design templates. Drawing widely on decades of research?in lexicography, conversation
analysis, computational linguistics, and social psychology?author Randy Allen Harris outlines the principles of how people use language
interactively, and illustrates every aspect of design work.
In the first part of the book, Harris provides a thorough conceptual basis
of language in all its relevant aspects, from speech sounds to conversational principles. The second part takes you patiently through
the entire process of designing an interactive speech system: from team building to user profiles, to agent design, scripting, and evaluation.
This book provides interaction designers with the knowledge and strategies to craft language-based applications the way users will expect
them to behave.
Audience
User interface designers, usability engineers, and others responsible for voice/speech interaction systems for all types of products--including
computer software and other products for sight-impaired users.
Contents
Introduction; Speech; Sound and meaning; Doing things with words; Conversation; Glue; Diction; Crafting voice interfaces; The team and
the process; Users, Tasks; Building the discourse model; Agents; Dialogue matters; Scripting; Iterative evaluation; Conclusion-pursuing
habitability; Glossary
| Bibliographic details |
Paperback, 624 pages, publication date: DEC-2004
ISBN-13: 978-1-55860-768-2
ISBN-10: 1-55860-768-4
Imprint: MORGAN KAUFFMAN
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| Price and Ordering |
Price:
EUR 43.95
USD 57.95
GBP 37
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Last update: 7 Sep 2009
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