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| MANAGING COMMUNICATION IN HEALTH CARE
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Six Steps to Effective Management Series
To order this title, and for more information, click here
By
Mark Darley
Included in series
Six Steps to Effective Management, 1
Description
This book (one of the Six Steps to Effective Management Series) focuses specifically on the importance of communication and communication
skills in effective nursing practice. Being able to communicate effectively within the multi-disciplinary team, using appropriate media
from the range now available, written, spoken and electronic, is essential for nurse managers. This book addresses this issue directly,
and provides both a theoretical framework and extensive practical guidance in this, arguably the most important management skill.
Audience
All practising nurses at or aspiring to middle management position (D&E grades) in all settings including hospitals, community, private
and independent sectors
Students taking management certificates and diplomas
Third year students on diploma courses (management
now a compulsory module)
Contents
Section 1: Personal Communication. Chapter 1 - Assertiveness. Application 1.1 Barriers to behaving assertively. Application 1.2 The importance
of packaging. Chapter 2 - One-to-One Communication. Application 2.1 Appearance: A Personal Development Plan. Application 2.2 Listening
Skills Exercise. Chapter 3 - Influencing and Negotiating Skills. Application 3.1 Negotiation: advice and support from health trade union.
Chapter 4 - Marketing Yourself, The Profession and the Organisation. Application 4.1 Suggested Ways for Becoming a More Effective Leader.
Application 4.2 The Power of Metaphors. Section 2: Communication in Organisations. Chapter 5 - Communication in Groups. Chapter 6 - Presentations
to Groups. Application 6.1 Developing Your Presentation Skills. Chapter 7 - Networking. Application 7.1 A Personal Exercise. Application
7.2 How Networking Might Assist Career Development - A Fictional Example. Application 7.3 Working in the NHS. Section 3: The Elements
of Communication. Chapter 8 - Written Communication. Application 8.1 Practical Exercises to Test Your Writing Skills. Application 8.2
Example of patient information leaflet. Chapter 9 - Quality Communication. Application 9.1 Customer Satisfaction Surveys. Chapter 10
- Information Technology and Systems in Communication. Application 10.1 Data Protection Explained. Application 10.2 Information Technology
and Communication In Practice
| Bibliographic details |
Paperback, 288 pages, publication date: APR-2002
ISBN-13: 978-0-7020-2413-9
ISBN-10: 0-7020-2413-9
Imprint: BAILLIÈRE TINDALL
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Last update: 10 Sep 2009
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