By
Hugh Beyer, InContext Enterprises, Inc., Concord, MA, U.S.A.
Karen Holtzblatt, InContext Enterprises, Inc., Concord, MA, U.S.A.
Description
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition
of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying
to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed
here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles
of the method and how to apply them to different problems, constraints, and organizational situations.
Contextual Design enables you
to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate
systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies,
redundancies, and omissions
Included in series
Interactive Technologies
