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| RELATIONSHIP AND RESOURCE MANAGEMENT IN OPERATIONS
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To order this title, and for more information, click here
By
David Loader, Managing Director, Derivatives Management Services, London
Description
'Relationship and Resource Management in Operations' explains in practical terms the importance of the business relationships with internal
and external counterparts while demonstrating how things can go wrong and what causes the situation. The authors examine the need to
instil cultures in the team focusing on client service, risk and cost effectiveness. The text covers, via practical examples, the kind
of scenario managers or supervisors might face in their role and shows what decisions could and should be made.
The operations function
in a financial organization is crucial to the success of the business. It drives both profitability and reputation as well as contributing
to business development and support. It is also a complex part of a business and one that is treated differently in different types of
organizations. The complexity of operations and the diverseness of the teams and the people they interact with create a need for a high
degree of relationship and resource management.
For instance a bank that is involved in both retail and investment banking will have
hundreds of different relationship situations, but so too will a small private client broker. Some situations may be common to all types
of organizations; others common to particular types of organizations and a few will be very specific to an organization. These relationships
may be very open or highly discreet and confidential.
Whatever the type of relationship, whether problematic or successful, it is likely
that any problems will have an impact of the business. For operations managers their role is a key one. Charged with managing resources
and the numerous relationship issues, it is neither a simple task nor, because of the variety and frequency of the issues that might
arise, one that is easy to find solutions for. This book, however, explores some of the situations that managers might find themselves
in and puts forward some solutions.
Relationships and resources are the energy source that makes operations work and managed well they
will provide the means to grow and to attain success. The central aim of this book is to provide knowledge and guidance on this important
and key area of operations management. Successful operations teams are built on talented resource and effective management - let this
book be your guide.
Audience
Operations staff in banks and other financial institutions who have experience in the finance industry; Individuals who seek a career
move into the operational side of the business, or those who wish to move into a supervisory/management role with the operations function.
Contents
Preface; Understanding the business - the role of operations; Operations relationships in the organization; Operations relationships outside
the organization; The operations team - managing systems and people; Client services; The relationship with regulation; Audit and compliance;
The impact of change; Appendices; Glossary.
| Bibliographic details |
Paperback, 172 pages, publication date: OCT-2002
ISBN-13: 978-0-7506-5488-3
ISBN-10: 0-7506-5488-0
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 49.95
GBP 42
USD 66.95
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Last update: 7 Sep 2009
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