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| OBSERVING THE USER EXPERIENCE
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A Practitioner's Guide to User Research
To order this title, and for more information, click here
By
Mike Kuniavsky, Adaptive Path, LLC, San Francisco, CA, U.S.A.
Included in series
Interactive Technologies,
Description
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with
product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your
product, and whether they'll be able to use what you've created.
Filled with real-world experience and a wealth of practical information,
this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides
in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're
Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking
tight budgets, short schedules, and existing processes into account.
Audience
HCI practitioners, usability engineers, software developers, Web page designers and developers.
Contents
Part I: Why Research is Good and How It Fits Into Product Development
1. Typhoon: A Fable
2. Do a Usability Test Now!
3. Balancing Needs
Through Iterative Development
4. The User Experience
Part II: User Experience Research Techniques
5. The Research Plan
6. Universal
tools: Recruiting and Interviewing
7. User Profiles
8. Contextual Inquiry, Task Analysis, Card Sorting
9. Focus Groups
10. Usability
Tests
11. Surveys
12. Ongoing Relationship
13. Log Files and Customer Support
14. Competitive Research
15. Others' Hard Work: Published
Information and Consultants
16. Emerging Techniques
Part III: Communicating Results
17. Reports and Presentations
18. Creating a User-Centered
Corporate Culture
Appendices
A. The Budget Research Lab
B. Common Survey Questions
C. Observer Instructions
Bibliography
Index
About
the Author
| Bibliographic details |
Paperback, 576 pages, publication date: APR-2003
ISBN-13: 978-1-55860-923-5
ISBN-10: 1-55860-923-7
Imprint: MORGAN KAUFFMAN
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| Price and Ordering |
Price:
EUR 49.95
USD 63.95
GBP 42
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Last update: 7 Sep 2009
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