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| TOTAL QUALITY MANAGEMENT TEXT WITH CASES
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To order this title, and for more information, click here
By
Amrik Sohal, University of New South Wales, Sydney, Australia
Description
Continuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now
developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured
around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate
hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii,
Hong Kong and Malaysia.
Audience
Both the text and acse material is suitable for practising managers, undergraduate and postgraduate students, and all teachers of business.
Contents
Part one: The foundations - a model for TQM; Understanding quality; Commitment and leadership; Design for quality; Part two: TQM - the
role of the quality system; System design and contents; Quality management system audit/review and self-assessment; Part three: TQM -
the tools and improvement cycle; Measurement of quality; Tools and techniques for quality improvement; Some additional techniques for
process design and improvement; Part four: TQM - the organizational, communication and teamwork requirements; Organization for quality;
Culture change through teamwork for quality; Part five: TQM - the implementation; Communications and training for quality; Implementation
of TQM and management of change; Case studies
| Bibliographic details |
Paperback, 480 pages, publication date: OCT-2002
ISBN-13: 978-0-7506-8925-0
ISBN-10: 0-7506-8925-0
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 52.95
USD 60.95
GBP 37.99
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076/731
Last update: 4 Sep 2009
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