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| ISO 9000: 2000 AUDITING USING THE PROCESS APPROACH
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To order this title, and for more information, click here
By
David Hoyle, International management consultant with over 30 years' experience in quality management
Description
It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However,
real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the
objectives being met for registration. This book introduces a radical new approach that teaches the auditor how to add value, deliver
business benefits and become a partner with the organization's management team.
This book offers a proven effective questioning technique,
structured around key business processes and linked to the requirements of the Standard. It will guide the auditor through a system
that significantly contributes to achieving the organization's objective of not only compliance but more importantly, an improved process
approach that has inherent long term benefits.
With the 2000 update of ISO 9000, auditing has changed radically. With previous versions,
the approach concentrated on compliance to specific and individual requirements, independently of how the system really contributed to
achieving the organization's objectives. Auditors are now required to establish that the systems they are auditing have been based on
these principles, one of which is the process approach.
From five fundamental questions, a series of questions is derived for several
business processes that will reveal the evidence needed to demonstrate compliance with ISO 9001:2000. At the same time, the strength
of the organizations processes to achieve their objectives is tested. Quality management principles are explained to show how they can
be used to establish that the organization's management system is soundly based. The current auditing approaches are evaluated to show
the fundamental weaknesses relative to how audits are planned, conducted and reported.
Audience
Quality Systems Auditors, Quality Assurance Managers, Plant Managers, Lead Auditor Trainers
Contents
Introduction; Audit Methodologies; Quality Management Principles; The Process Approach; Questions at the Enterprise Level; Questions at
the Managerial Level; Questions at the Operational Level; Assessing Business Procedures; Conclusions; Aligning Process with Requirements;
Aligning Clauses with Key Questions
| Bibliographic details |
Paperback, 160 pages, publication date: JUL-2002
ISBN-13: 978-0-7506-7597-0
ISBN-10: 0-7506-7597-7
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
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USD 47.95
GBP 36
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Last update: 4 Sep 2009
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