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| TQM: TEXT WITH CASES
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To order this title, and for more information, click here
Third Edition
By
John S Oakland, Executive Chairman, OAKLAND Consulting plc, Leeds, UK
Description
'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates
how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.
This third edition
features several major changes including new material on process modelling and management, quality management systems, people development,
performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.
Case studies reflecting
the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations
which have fully integrated the TQ approach into their business operations and delivered real benefits.
Audience
Students on management, science and engineering courses, as well as those working towards professional qualifications in mangement for
quality assurance, such as membership of the Institute of Quality Assurance. Undergraduate and postgraduate students.
Contents
The Foundations of TQM - Understanding quality; Models and frameworks for TQM; Leadership and commitment; Planning -
Policy, strategy
and goal deployment; Partnerships and resources; Design for quality; Performance - Performance measurement frameworks - a balanced scorecard;
Self-assessment, audits and reviews; Processes - Process management; Process re-design/engineering; Quality management systems; Continuous
improvement; People -
Human resource management; Culture change through teamwork; Communication, innovation and learning; Implementation
- Implementing TQM.
| Bibliographic details |
Paperback, 496 pages, publication date: MAY-2003
ISBN-13: 978-0-7506-5740-2
ISBN-10: 0-7506-5740-5
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 47.95
USD 53.95
GBP 34.99
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076/731
Last update: 4 Sep 2009
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