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To order this title, and for more information, click here
By
Mohamed Zairi, Sabic Chair in Best Practice Management, University of Bradford
Description
Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how
and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this
book makes essential reading.
It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions
and illustrates the applications with first-hand examples.
Professor Mohamed Zairi is an international expert and leading figure in
the field of benchmarking. His pioneering work in this area led to the implementation of sixty comprehensive benchmarking projects in
companies worldwide. He has written several books on this subject including 'Practical Benchmarking' in 1992.
Audience
Practitioners involved in TQM implementation including quality managers, CEOs, marketing managers, technical/operations managers, HRM professionals, consultants etc; MBA students.
Contents
Driving businesses with quality in the 1990s; Achieving a competitive advantage through TQM; Critical factors for effective TQM implementation:
a benchmarking approach; Benchmarking quality systems: the role of auditing; Benchmarking innovation management for best practice; Benchmarking
customer satisfaction for best practice; Benchmarking supplier partnerships for best practice; Benchmarking TQM in health care for best
practice; Benchmarking quality in financial services through the EQA self-assessment model; Benchmarking performance measurement for
best practice; Benchmarking processes for best practice; Benchmarking external corporate quality reporting for best practice; Index.
| Bibliographic details |
Paperback, 512 pages, publication date: FEB-1998
ISBN-13: 978-0-7506-3948-4
ISBN-10: 0-7506-3948-2
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 51.95
USD 57.95
GBP 36.99
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Last update: 4 Sep 2009
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