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| MANAGING VOLUNTEERS IN TOURISM
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Attractions, destinations and events
To order this title, and for more information, click here
By
Kirsten Holmes, completed her PhD on museum volunteers at the University of Leeds and has since lectured in leisure and tourism at the Universities of
Sheffield and Surrey in the UK. She is currently a research fellow at Curtin University, Western Australia.
Karen Smith, is a Senior Lecturer in Tourism Management at Victoria University of Wellington, New Zealand. She completed her PhD on the management
of volunteers in literary heritage attractions at Nottingham Trent University, UK, and has published on volunteer management in tourism
and event organisations.
Description
Recent years have seen an explosion in research on tourism volunteering. Volunteers are an essential part of tourism, whether they
are volunteering in their local museum, at a sporting mega-event, as an airport ambassador, or travelling the global as a volunteer tourist.
Managing Volunteers in Tourism reviews the latest research to highlight the key management issues and
relate them to the tourism volunteering context. It includes previously under-researched forms of tourism volunteering such as meet-and-greeters,
surf life-savers, conservation, festival, and information centre volunteers and volunTourists.
The book develops through three
distinct sections:
Part A begins by introducing the concept of volunteering and considering the variety of volunteer forms
and settings within tourism.
Part B picks up the organisational approach and examines volunteer program design and planning,
volunteer motivation, recruitment and selection, training and development, reward and retention, and diversity management.
Part
C consists of ten case studies from leading international researchers and practitioners identifying best practice and key management
challenges.
Real-life examples and case studies throughout this book provide an in-depth examination of the challenges
facing those managing tourism volunteers, making this book indispensible for current and future managers in the tourism industry.
Kirsten Holmes completed her PhD on museum volunteers at the University of Leeds and has since lectured in
leisure and tourism at the Universities of Sheffield and Surrey in the UK. She is currently a research fellow at Curtin University, Western
Australia.
Karen Smith is a Senior Lecturer in Tourism Management at Victoria University of Wellington,
New Zealand. She completed her PhD on the management of volunteers in literary heritage attractions at Nottingham Trent University,
UK, and has published on volunteer management in tourism and event organisations.
Audience
Final year undergraduate and postgraduate level students of tourism management, events management and leisure management.
Contents
Introduction; Dimensions of volunteering in the tourism industry:
The value of volunteers to tourism; Managing volunteers within tourism;
Planning a volunteer programme; Recruitment and selection; Training and development; Motivation and reward; Turnover and retention; Managing
diversity; Case studies in tourism volunteering:Volunteer tourism; Museums and heritage attractions - Australia museum and National Trust
in Japan; Parks and recreation - North American national parks programme; Conservation - BTCV and wildlife programme; Facilitating the
tourism infrastructure - visitor information centres/guides; Mega events - Melbourne Commonwealth Games (and Athens Olympics); Sports
events; Cultural events and festivals: New Zealand festivals; Conclusions: The future of volunteering in tourism.
| Bibliographic details |
Paperback, 328 pages, publication date: AUG-2009
ISBN-13: 978-0-7506-8767-6
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
EUR 34.95
USD 42.95
GBP 29.99
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Last update: 7 Sep 2009
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