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| HANDBOOK OF HOSPITALITY OPERATIONS AND IT
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To order this title, and for more information, click here
Edited By
Peter Jones, Associate Dean (International) and ITCA Chair of Production and Operations Management, Faculty of Management & Law, University of Surrey, UK
Included in series
Handbooks of Hospitality Management,
Description
Handbook of Hospitality Operations and IT provides an authoritative resource for
critical reviews of research into both operations and
IT management. Internationally
renowned scholars provide in-depth essays and explanations of case studies, to illustrate
how practices
and concepts can be applied to the hospitality industry.
The depth and coverage of each topic is unprecedented. A must-read for hospitality
researchers and educators, students and industry practitioners.
Audience
Undergraduate students, graduate students (both MS and PhD), active researchers, sophisticated industry managers, and graduate course instructors
Contents
Operations Management theory (Jones); Hospitality systems (Ball); The ?Servicescape' (Namasivayam & Lin); Role of the hospitality customer
(Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O'Connor);
ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker);
Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher);
Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk)
| Bibliographic details |
Hardbound, 448 pages, publication date: JUN-2008
ISBN-13: 978-0-7506-8753-9
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
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EUR 84.95
USD 116
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Last update: 25 Nov 2009
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