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| INTERACTION DESIGN FOR COMPLEX PROBLEM SOLVING
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Developing Useful and Usable Software
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By
Barbara Mirel, University of Michigan, Ann Arbor, MI, USA
Included in series
Interactive Technologies,
Description
Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often
disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree
of control and choice that they truly need.
This book presents a groundbreaking approach to interaction design for complex problem solving
applications. The author uses her vast field experience to present a new way of looking at the whole process, and treats complex problem
solving software and web applications as a distinct class with its own set of usefulness demands and design criteria. This approach highlights
integrated interactions rather than discrete actions, clearly defines what makes problem solving complex, and explores strategies for
analyzing, modeling, and designing for exploratory inquiries.
Audience
Software and user interface designers, usability specialists, user experience analysts, interaction designers, software/systems engineers
Contents
Preface
Introduction
Part One - Understanding the Work
1 What Makes Complex Problem Solving Complex?
2 Usefulness: Focusing on Inquiry
Patterns, Task Landscapes, and Core Activities
3 Filling in the Gaps: Integrating Usefulness Into User-Centered Design
Part Two - Solving
Problems in Technical, Social, and Co-emergent Systems
4 Keeping the System Up and Running
5 Getting IT Right
6 Criteria, Constraints,
and Choices for Optimizing the Mix
7 Examining Design Strategies and Choices for Optimizing the Mix
8 Decision-Making in Complex Socio-Technical
Systems of Patient Care
9 Designing for Usefulness Across Cases
Part Three - Thinking Strategically
10 Next Steps: Politics and Positioning
of Usefulness
Appendix A
| Bibliographic details |
Paperback, 395 pages, publication date: NOV-2003
ISBN-13: 978-1-55860-831-3
ISBN-10: 1-55860-831-1
Imprint: MORGAN KAUFFMAN
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| Price and Ordering |
Price:
EUR 46.95
USD 60.95
GBP 40
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Last update: 7 Sep 2009
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