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| TOTAL PERFORMANCE SCORECARD
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Redefining Management to Achieve Performance with Integrity
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By
Hubert Rampersad, BS, MSc, PhD, Internationally respected and recognized consultant in the field of Organizational Behavior and Business Management; founder and CEO of Quality Management Consulting, the Netherlands
Description
In the post-Enron climate corporate executives are increasingly pressured to increase productivity and create an ethical, trustworthy
organizational climate. 'Total Performance Scorecard' introduces a concept of organizational improvement and change management that combines
the Balanced Scorecard model with the learning organization theory.
The TPS contains a personal balanced scorecard, which is tied to
an organizational balanced scorecard. These scorecards reflect not only performance goals but personal learning and growth goals as well,
and the organizational scorecards also address organizational climate issues. Continuous improvement, change management, 360 degree feedback,
and the learning organization are theories that the TPS makes use of in a very straightforward way. If implemented, the TPS enables a
company to tie personal goals to organizational goals and tie personal performance to organizational performance, all within a culture
that supports integrity, personal growth, learning, and open communication. Nirvana!
Audience
HR professionals and managers, business/management students, consultants.
Contents
Preface
1. Introduction
Part one: The Foundations of Total Performance Scorecard
2. Total Performance Scorecard
The TPS-ConceptThe Balanced
Scorecard
The TPS-Cycle
3. Formulating the Balanced Scorecard
Formulating the Personal Balanced Scorecard
Formulating the Organizational
Balanced Scorecard
4. Communicating with and Linking the Balanced Scorecard Communicating the Balanced Scorecard
Linking the Balanced
Scorecard
5. Improving
Process Selection
Process Evaluation
Process Improvement
Personal Improvement
6. DevelopingIntroduction
Result
Planning
Coaching
Appraisal
Job-Oriented Competence Development
7. Reviewing and Learning
Reviewing
Learning
Part two: Organizational
Requirements
8. Teamwork
Team Composition, Team Roles and Core Qualities
Team Development
Interpersonal communication
Coaching of Team
Members
Leadership Styles
Effective Meeting
Team Review
9. Organization for Continuous Improvement
Improvement Teams
Improvement
Circles
10. Managing Change
11. Organizational Culture
Epilogue
Appendix I: Appraisal Forms Business Jet
Appendix II: 360? - Feedback
Business Jet
Appendix III: TPS-Quick Scans References
Index
| Bibliographic details |
Hardbound, 332 pages, publication date: MAY-2003
ISBN-13: 978-0-7506-7714-1
ISBN-10: 0-7506-7714-7
Imprint: BUTTERWORTH HEINEMANN
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| Price and Ordering |
Price:
GBP 39.99
EUR 55.95
USD 58.95
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Last update: 4 Sep 2009
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