Nearly all of Elsevier’s journals use the Elsevier Editorial System (EES) for managing the submission and peer review process. EES allows authors to submit their manuscripts, reviewers to referee and editors to manage the peer review process online, providing a seamless flow from article submission, all the way to publication.
Launched in 2002, EES today counts 3,5 million registered users and almost 2 million active end users per year. With 64,000 new author manuscripts received per month, 100,000 emails generated daily and over 8 million page hits monthly EES is one of Elsevier’s key products, servicing authors, editors and reviewers.
As an author you can:
Submit your papers online in a system that is available 24/7, fast, robust and reliable, and, most importantly, easy to use
Contact our knowledgeable customer support 24/7 via e-mail and live chat or 24/5 via telephone
Access many interactive online tutorials, download a variety of training assets and enter a comprehensive list of frequently asked questions
Connect with editors and reviewers
Track the status of your submissions on your own author homepage without having to contact the editor
Our authors value EES
"I must say that the electronic submission system worked very smoothly and efficiently and it was very user-friendly."
Dr Graham White, Cardiff University, Author, Biochemical and Biophysical Research Communications
Elsevier is committed to continuously improve EES and regularly collects user insights through a variety of customer feedback initiatives such as:
Editors' Conferences
Author, Editor and Reviewer Feedback Programme
Interactions with the EES Customer Support and Training Team
Customer Feedback Mailbox
EES Training and Support
A range of tools and people are on hand to help you make the most of EES.
The EES Self-Help pages provide detailed information for authors, editors and reviewers and can be accessed via the regular ‘help’ and ‘contact us’ links in the banner of all journal welcome pages in EES, via Elsevier’s corporate web site or directly via: http://support.elsevier.com
Join interactive online tutorials on more than 70 different EES related topics
Download a variety of training assets
Search a comprehensive list of frequently asked questions
A dedicated centralized electronic and offline helpdesk offers 24/7 e-mail and live chat support and a 24/5 telephone service.
Telephone:
Americas: +1 888 834 7287
Asia & Pacific: +81 35561 5032
Europe & the rest of the world: +44 1865 84 3577
On the Elsevier TrainingDesk, join one of our regularly held 30-minute live-sessions or watch and listen to recorded bite-size EES training tutorials (3-5 minutes), based on frequently asked questions received through the Customer Support and Training Team.
